Carson Bostwick

I want to start by saying that I have always had a great experience with the sales team. They are friendly, helpful, and professional. Unfortunately, this review is about my experience with the service depa experience with the sales team. They are friendly, helpful, and professional. Unfortunately, this review is about my experience with the service department. I brought my vehicle in for a CVT transmission fluid replacement and also mentioned that my tire pressure sensors were not working. I specifically asked for a quote to repair the sensors. When I received my bill, I discovered that I had been charged $119.95 for a "Comprehensive Systems Check and Diagnostic Testing" that I neither requested nor authorized. I had already informed them that the tire sensors were not functioning; I was simply looking for an estimate to repair them. In addition, there was a charge of $45.67 listed as "Misc Charges." When I asked about it, I was told it covered items such as rags and other shop supplies. Given the cost of the service itself, it feels like many of those overhead expenses should already be included in the labor and service charges. The end result was a bill of $655.20, primarily for a transmission fluid change and being told what I had already told them about the tire sensors. That is a very expensive service visit. What disappointed me most was not the amount itself, but the feeling that additional charges were added without my clear approval. I left feeling less like a valued customer and more like someone who had been taken advantage of. If I return in the future, I will make sure every requested service is documented in writing beforehand and that no additional work is performed without my explicit authorization. I hope management reviews these practices because transparency and customer trust are important, and this experience did not reflect either. More

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Carson Bostwick is a superb sales consultant! He sold us our last 3 new Subaru vehicles and provided expert guidance and help through the process. He always recognizes us when we come in for se He sold us our last 3 new Subaru vehicles and provided expert guidance and help through the process. He always recognizes us when we come in for service. The Service Department is the Best! Thanks again for a personable and helpful approach to any vehicle purchase. More

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Helpful dealership. every step in the process of car purchase. Carson is honest and fair. every step in the process of car purchase. Carson is honest and fair. More

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We have had nothing but positive experience with Findlay. Our vehicle purchase went smoothly, and the training they provided was very helpful. The service department has taken good care of us, and even made Our vehicle purchase went smoothly, and the training they provided was very helpful. The service department has taken good care of us, and even made some reparations that needed to be made due to my mistakes. Thanks Findlay! More

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Carson was super patient as it took me a couple of months of looking everywhere (to ultimately decide I wanted a Subaru.) Never once "bothered" us, but was always available and responsive. He worked wirth us of looking everywhere (to ultimately decide I wanted a Subaru.) Never once "bothered" us, but was always available and responsive. He worked wirth us to order exactly what I wanted, and made sure we were happy with everything throughout the process, and after. Coming from the Vegas area, we were pleasantly surprised with this Findlay dealership - definitely would recommend! More

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I introduced my friend to Carson and within 20 minutes of reviewing on property vehicles, she found the one she wanted. Hard to believe in less than 30 minutes the perfect vehicle was found. Per my friend, reviewing on property vehicles, she found the one she wanted. Hard to believe in less than 30 minutes the perfect vehicle was found. Per my friend, Carson made her feel so comfortable. No pressure and very knowledgeable. Couldn’t ask for a better vehicle purchase experience. More

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Really satisfied with our first oil change and tire rotation. And the follow-up inspection which included a movie and remarks about what they found was a great surprise. So thanks to Greg and professi rotation. And the follow-up inspection which included a movie and remarks about what they found was a great surprise. So thanks to Greg and professional staff. You made us feel confident we bought the right car. Denny and Sandy Porter. More

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First time I've been to this dealership and I was pleasantly impressed with each of the team members I interacted with (John, Carson, Margaret, Lynn, Russ, Gabe). I could feel the differences in frie pleasantly impressed with each of the team members I interacted with (John, Carson, Margaret, Lynn, Russ, Gabe). I could feel the differences in friendliness, presentation, and overall service. In addition, it felt like each member truly enjoys their job. I highly recommend this dealership - keep up the GREAT work!. Thank you for making it so easy to purchase a new car!! More

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Always a pleasure working with Findlay Subaru, sales and service! Great dealership! I would recommend to everyone! service! Great dealership! I would recommend to everyone! More

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Great service and always friendly. They get the work done on time and always make sure your are happy before you leave. Even the salesman that sold us the car comes back to the servi They get the work done on time and always make sure your are happy before you leave. Even the salesman that sold us the car comes back to the service area whenever we bring the car in, even for basic maintenance, just to make sure everything is OK. I would definitely purchase another car from this dealership and sales person. More

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