Casey Newton

BMW of Wesley Chapel acknowledges responsibility for the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that may intimidate customers who have entrusted their vehicles' care to the establishment. I am revising my star rating from 2 to 1 due to the following issues: 1. Misgendering by Loaner Vehicle Employee, Jodi, on multiple occasions, which is unacceptable given my clearly identified gender. 2. Brian's failure to issue an apology and his delay of over 2 hours in addressing the loaner vehicle situation, along with his refusal to compensate for diminished value resulting from the damage incurred. It is important to note that regardless of the type of damage, diminished value compensation is warranted. Moreover, the failure to report this incident to Carfax perpetuates their deceptive practices, exacerbating the situation. 3. Lack of response to numerous emails, complaints, and demands, reflecting a pattern of deceptive business practices. Efforts to resolve these issues have been hindered by the lack of proactive communication from management, exemplified by the General Manager's contact with Brian instead of directly engaging with me to address the concerns. These issues underscore the need for transparency and accountability in business dealings, and I trust that BMW of Wesley Chapel will take appropriate measures to rectify these shortcomings. More

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Excellent customer service and attention to detail from everyone involved. I will continue to do my maintenance here. everyone involved. I will continue to do my maintenance here. More

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It was great experience from ordering vehicle and untill we picked up when it arrived. Great Job we picked up when it arrived. Great Job More

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I bought a 2016 Jeep Wrangler, manager said it was his neighbors car and in perfect condition. They didn’t offer a warranty due to it having a lift. Within one day the Jeep gave me problems. They said the neighbors car and in perfect condition. They didn’t offer a warranty due to it having a lift. Within one day the Jeep gave me problems. They said they would have their Jeep affiliate dealership look and repair it. They did not. The BMW mechanics did it. Now 3 months later I’m now spending over $1200 to fix the rocker arm. Don’t buy ANY used car from this dealership. They know nothing about anything other than BMWs, if that. More

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Knowledgeable sales team, no pressure atmosphere,. Very attentive to my needs. The SUV that I wanted to look at was at the front door ready for my examination and a test drive. attentive to my needs. The SUV that I wanted to look at was at the front door ready for my examination and a test drive. More

by BACKDRAFT634 Verified Customer Verified Customer

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Had an issue with my bmw and they resolve it right away it wasn’t easy but they got it done. Thank you! Definitely coming back to get my car service there again. it wasn’t easy but they got it done. Thank you! Definitely coming back to get my car service there again. More

by Octavio M Verified Customer Verified Customer

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Excellent to work with. Andrew provided support to explore options and find the right car. No pressure with encouragement to find a fit deal for both. explore options and find the right car. No pressure with encouragement to find a fit deal for both. More

by WOODJEFF7 Verified Customer Verified Customer

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The finance guy German added in a service item we didn’t want but are now stuck with. The sales staff was wonderful and we are happy with the car want but are now stuck with. The sales staff was wonderful and we are happy with the car More

by Maddie Verified Customer Verified Customer

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