Casey Sherrell

Massively disappointed in the options for financing, it would have been better for me to do it myself than to keep it in house for them. The best rate they could get me was a percent higher than others li would have been better for me to do it myself than to keep it in house for them. The best rate they could get me was a percent higher than others like Meritrust had to offer because they didn't work with them... The vehicle was what I wanted and a good solid price for what it was, that's really the only reason I stayed with it. I was asked to sign paperwork before I'd even discussed the purchase price, terms, or interest rate, which seemed extremely backwards. I was told I'd get a copy of the car fax and needed to sign it, which I never did? This was just at the dealership. I live a ways away so I just figured I'd take the vehicle with the ford warranty that was on it and go to a local place to file any warranty work. Just over a week after getting the truck I needed warranty work done to it. I emailed the dealership and got a call from them shortly after. TBH I'm not sure what happened but the warranty was not yet filed? It can take a while waiting on a title or something? But there was a rush put on it so it would get here faster than the 1-2 weeks it usually takes? It was very hard to keep track and confusing on what was going on with it. After this and me expressing my dissatisfaction with the answer of deal with it for the next few days until we get paperwork figured out I was messaged that they'd ran a diag on my vehicle without me knowing to try and assess the situation of it. To me that felt like crossing the line, I would of appreciated a simple hey, we're going to look at a few things remotely to try and help figure out the situation. They did attempt to rectify the situation by putting me in a loaner and picking my vehicle up even though I was over an hour away, which I do appreciate, but by that point any chance of rectifying the relationship was wrecked. The did bring out the truck and deliver it to me after the repair was done just over a week later, again something I'm grateful for them doing. TLDR: It felt like an error was made somewhere in filing paperwork and I got the run around until I pulled an I'm going to the manager then something got done but not how or what I would have done as I felt accessing vehicle information without notifying the customer first is crossing the line of integrity. More

by shaunm8402 Verified Customer Verified Customer

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Best car buying experience that my husband and I have ever had!!! We highly recommend ever had!!! We highly recommend More

by JReynolds Verified Customer Verified Customer

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Friendly, helpful, knowledgeable. They get you the best deal they can and don’t mess around trying to upsell everything. My second car from them and will be going back again. They get you the best deal they can and don’t mess around trying to upsell everything. My second car from them and will be going back again. More

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As I live in the greater St. Louis area, we were visiting our daughter who lives in Smithville. On a whim, the wife and I decided to go car shopping. The Salesman, Casey, greet Louis area, we were visiting our daughter who lives in Smithville. On a whim, the wife and I decided to go car shopping. The Salesman, Casey, greeted us outside the dealership, asked us what we were looking for, and we told him. He then showed us the right car, the right price, and even the right color for our tastes. Yes, we are greatly satisfied with this dealership. More

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I've only had my truck for 11 days before the check engine light comes on. Call the dealership and I scheduled a day for them to look at it, but they could not see it until 5 days after my call. In the engine light comes on. Call the dealership and I scheduled a day for them to look at it, but they could not see it until 5 days after my call. In the meantime, I went to AutoZone and had them do a diagnostic test. The results were P0131 & P1450. Looks like they sold me a vehicle that had these existing issues and figured out a way to get the "check engine light" not to come on for a few days. Paid almost 19K cash and my wife and I are very disappointed. If a thorough check of this truck was done properly, no need for this message. I will be calling the salesman and GM if needed to get this rectified. Lastly, the reason why i went to AutoZone for the diagnostic was because I was told it would cost $120 just to look at the truck I just bought a few days prior to this conversation. So I'm surely not satisfied! More

by edbutler44 Verified Customer Verified Customer

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The dealership manager is a disrespectful and tries to cheat veterans and take advantage of customers by adding xtra after the deal is made with the salesman. Then he is not a business oriented person to cheat veterans and take advantage of customers by adding xtra after the deal is made with the salesman. Then he is not a business oriented person to talk to someone in person or on the phone. More

by terrycoleman1963 Verified Customer Verified Customer

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This was the best vehicle buying experience I have ever had. Thank you all for being so patient with me. I will recommend you to all my friends and family! had. Thank you all for being so patient with me. I will recommend you to all my friends and family! More

by Pedro R. Verified Customer Verified Customer

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They found exactly what I was looking for and had the paperwork ready to go when we arrived paperwork ready to go when we arrived More

by emilyerin88 Verified Customer Verified Customer

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Salesman wasn't very helpful or knowledgeable about the car.seemed more worried about smoking his next cigarette. Tried to put 87 octane in a 91 octane minimum car. Bought the car anyways as I could not fi car.seemed more worried about smoking his next cigarette. Tried to put 87 octane in a 91 octane minimum car. Bought the car anyways as I could not find one similar within a 6 hour drive. Was told to drop car off for a full detail and the cheap ceramic coating dealerships offer. Picked up car with product over sprayed on windows and wheels (also chipped a wheel). And the interior was not detailed as promised. I refuse to let them touch the car any further. Only enjoyable experience was dealing with the David the finance guy. More

by Kaleb Verified Customer Verified Customer

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Everyone was very helpful and kind, they were also understanding about my situation and got me into a car that I am able to afford and didn’t try to force anything on me. When you go in be sure to tal understanding about my situation and got me into a car that I am able to afford and didn’t try to force anything on me. When you go in be sure to talk to Casey or Chip. More

by apayne6615 Verified Customer Verified Customer

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