Cassie Kelly

My visit was smooth and easy. Staff very professional and helpful. Check in and check out. Had no problems. Staff very professional and helpful. Check in and check out. Had no problems. More

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Always very good work is completed on time and I’m always keep in the loop. Very satisfied. keep in the loop. Very satisfied. More

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No return calls after 3 calls for service. Once I got someone, they could not help me if I dropped off the car no help to get home. Still advertising valet service that no longer exists. When Once I got someone, they could not help me if I dropped off the car no help to get home. Still advertising valet service that no longer exists. When I pointed out this is false advertising the service manager said he was ending the call. We have bought 5 vehicles fro them when they were win kelly. Will NOT buy next vehic!e there because of service department. Also had poor service on last visit. More

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Koons is absolutely an incredible dealership to work with. The entire staff from the front of the house to the back of the house is amazing. Kacey in the service department is incredible. Her level of e with. The entire staff from the front of the house to the back of the house is amazing. Kacey in the service department is incredible. Her level of expertise is extremely refreshing. More

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great service as always. Got my car back in the time that i was told. Will miss seeing Al when icome in but i know Cassie will take good care of me. Better care then Chevrol Got my car back in the time that i was told. Will miss seeing Al when icome in but i know Cassie will take good care of me. Better care then Chevrolet dealer in Bowie, Md More

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I have not been a fan of the corporate approach that Koons offers in the several years now that they have run the Claksville dealership. I very much miss the more community and customer focused dealers Koons offers in the several years now that they have run the Claksville dealership. I very much miss the more community and customer focused dealership that Win Kelly represented. It's just not the same shop I used to deal with. The only constant is Al C in service. He's very helpful and friendly. I cringe when I see the woman in the Koons commercials. More

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Clarksville Koon is the only dealership I will allow to maintain and repair my truck. maintain and repair my truck. More

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I’m just taking my negative review back. They ended up helping me out tremendously! Thanks to Tim Meade as my sales guy, Jordan in financing and also Kacey in service! They did a great job and I will cont helping me out tremendously! Thanks to Tim Meade as my sales guy, Jordan in financing and also Kacey in service! They did a great job and I will continue trying to buy every vehicle from here. Thanks! More

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Quick service, very knowledgeable, patient and honest. No problems. A great experience, exactly what I wanted. problems. A great experience, exactly what I wanted. More

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Great Service The service was quick and efficient. The service rep was very pleasant and listen to me as to what I wanted checked on my vehicle, once the service w The service was quick and efficient. The service rep was very pleasant and listen to me as to what I wanted checked on my vehicle, once the service was completed he gave me feed back as to what was done. More

by mauchevalier Verified Customer Verified Customer

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