Catherine Mercado

We bought our Ram from Mike last week and had a great experience. He was responsive, accommodating, and straightforward throughout the entire process. The negotiation was fair and honest. Great truck and experience. He was responsive, accommodating, and straightforward throughout the entire process. The negotiation was fair and honest. Great truck and we are very happy. More

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am extremely disappointed with my recent experience at this dealership, primarily due to the conduct of the sales manager. Throughout the negotiation process, there was little flexibility on pricing, d this dealership, primarily due to the conduct of the sales manager. Throughout the negotiation process, there was little flexibility on pricing, despite several commitments that ultimately were not honored. The vehicle was presented in an unprepared and dirty condition, which was surprising given that we were moving toward finalizing a purchase. When I asked for time to carefully review and think through the numbers, the sales manager became visibly frustrated. Once I agreed to the pricing, he quickly shook my hand and abruptly left, without ensuring the remainder of the process was handled professionally. His focus often shifted to personal topics that were inappropriate and unrelated to the transaction, including showing my husband photos of himself and discussing his physique, which felt unprofessional and unnecessary. I even commented if he was getting this from his FansOnly page. The Finance guy even told him not to show us anything and put his phone away. While the rest of the staff we encountered were courteous, the sales manager dominated the interaction from start to finish and then disappeared before the process was complete. It was even mentioned by staff that he routinely leaves promptly at 4:15 p.m., leaving others to manage his responsibilities. Additionally, I received an IOU for a car wash despite already having complimentary monthly washes included with my vehicle purchase. I brought these concerns to both dealership management and the assigned sales representative, yet I did not receive a professional response or any apology from the sales manager. I genuinely appreciate Dodge and Ram vehicles and anticipate purchasing two additional vehicles in the coming months. However, based on this experience, returning to this particular dealership is unlikely. More

by Stephen Dubinsky Verified Customer Verified Customer

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Very happy with the service we received, everything was taken care of, very good communication and response time. Will highly recommend to visit the showroom. taken care of, very good communication and response time. Will highly recommend to visit the showroom. More

by Ikhokh01 Verified Customer Verified Customer

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