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Cecilia Martinez
Cecilia Martinez at Russ Darrow Direct

Cecilia Martinez

Service Writer

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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4.8
32 Reviews

Dealership Experience

2 yrs, 2 mos

4.8

32 Reviews

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32 Reviews of Cecilia Martinez

July 25, 2025

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Employee Rating

You have gone above and beyond for me and always have. I always think of you first for anything I need done More

by twgtrman @gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel, Isaiah Maki , Lonzo

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July 24, 2025

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Employee Rating

It's ok other than me paying for a package I didn't receive also when I had a oil change my air filter wasn't put back together right More

by SHARIECARTER29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 24, 2025

Russ Darrow Direct responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Meacham mike.meacham@russdarrow.com

July 19, 2025

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Employee Rating

Liked the video, maybe show the oil draining and the old filter coming off. Appreciate the help More

by ITSRANDY2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel, Isaiah Maki

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Jul 19, 2025

Russ Darrow Direct responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com

July 12, 2025

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Employee Rating

Very nice people to deal with. 3 free oil changes and car detailing included with a used car purchased. More

by CARPPOYGAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pao Yang

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Jul 12, 2025

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

July 11, 2025

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Employee Rating

Simply the BEST people to work with. I won't go anywhere else. Thank you Isiah and the whole team...you folks are the BEST. More

by py
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hawley, Mark Huth, Sam Burrell, Hector Diaz Rios, Rachel Engel, Caitlyn Grosskoph, Austin Macy, Isaiah Maki, Grayson Wilson

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Jul 11, 2025

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

July 04, 2025

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Employee Rating

The people at Russ Darrow Direct have always been friendly and they never push for extra sales. They’ve let me know what they recommend to be done and what things can wait and leave it up to me to ma More

by New car for Jelbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki

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Jul 04, 2025

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

June 29, 2025

Dealership Rating
Employee Rating

Russ Darrow, does great work on my vehicles. I'm always informed of the work needed, and I'm always happy to get my vehicle back. And I'm very satisfied with the work done. More

by MAGICLRK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel, Isaiah Maki

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Jun 29, 2025

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

June 20, 2025

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Employee Rating

Not sure on how trustworthy. Issues before warranty expired 3-4xs in and they couldn't find anything wrong. Now they can- initially was going to be one thing for a few hundred. T More

by SJWALLENFANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Isaiah Maki

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Jun 23, 2025

Russ Darrow Direct responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Meacham mike.meacham@russdarrow.com

June 07, 2025

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Employee Rating

Clean environment, detailed oriented, fast and clear diagnosis, comfy waiting area and very friendly service More

by CRIRIVERAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Diaz Rios, Pao Yang

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Jun 07, 2025

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

June 03, 2025

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Employee Rating

Great service on oil change , no wait , very nice service team, in and out in 45 min More

by JEANSMANDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki

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Jun 03, 2025

Russ Darrow Direct responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com

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