Cedric Hurston

I’ve had ongoing issues with this dealership’s service department, and the experience has been consistently frustrating and unacceptable. I also purchased from this dealership and will never do that again department, and the experience has been consistently frustrating and unacceptable. I also purchased from this dealership and will never do that again. My vehicle has been brought in multiple times for the same unresolved problems, including repeated infotainment system failures. Each visit follows the same pattern: I provide photos and videos documenting the issues, I’m told the problem “cannot be duplicated,” no repairs are made, and the issue reoccurs immediately after the vehicle is returned. In one instance, the system reset while I was driving, which is a serious safety concern given how many vehicle functions and safety systems rely on that system. Communication has also been a major issue. I have repeatedly called and attempted to schedule follow-up service appointments, and calls are often not returned, despite the ongoing and documented nature of the problems. I have maintained thorough documentation, including photos and videos of all issues. Due to the repeated failure to repair the vehicle and the lack of responsiveness, I am currently pursuing a Lemon Law claim. I would strongly advise other customers to document everything and be prepared to follow up aggressively. More

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Southern Volkswagen Greenbrier was great. Very professional. Excellent customer service. Thorough with the information provided. And went above and beyond my expectations. Very happy and grat Very professional. Excellent customer service. Thorough with the information provided. And went above and beyond my expectations. Very happy and grateful for their service. More

by JAMESGRAVESIII Verified Customer Verified Customer

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My Machanic is always on point, on time and very sufficient! Thank you so very much! sufficient! Thank you so very much! More

by MREVERYTHING234 Verified Customer Verified Customer

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They need to Inform customer when a car is used or loaner car. Stop lying about the extra mileage on the vehicle and not just guessing. Don’t treat me like a nieve person. car. Stop lying about the extra mileage on the vehicle and not just guessing. Don’t treat me like a nieve person. More

by datyme00 Verified Customer Verified Customer

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The only problem,I would of have with the dealership,is that I didn't get a car manual for my car.and I have a small crack in my wind shield that was there when I bout it .I ask about these things and the that I didn't get a car manual for my car.and I have a small crack in my wind shield that was there when I bout it .I ask about these things and the service department said.it was my place to replace it More

by missyma45@gmail.com Verified Customer Verified Customer

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VERY PROFESSIONAL, to the point of what my visit was all about , no long long WAIT , THANK YOU for your service about , no long long WAIT , THANK YOU for your service More

by cindylougriff1949 Verified Customer Verified Customer

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Excellent service. Good timing. Good video. The service center is very clean with good tea and coffee along with water and snacks is very welcoming. Good timing. Good video. The service center is very clean with good tea and coffee along with water and snacks is very welcoming. More

by TEMBA10 Verified Customer Verified Customer

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Southern has been our VW dealer of choice for man years. Cedric was a fantastic sales person and the experience was as possible as it could possibly be. We'll always return to Southern VW! Cedric was a fantastic sales person and the experience was as possible as it could possibly be. We'll always return to Southern VW! More

by kirkdaddy7385 Verified Customer Verified Customer

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Love it. Bought 2 cars with this dealership with great customer service and have serviced them too. Bought 2 cars with this dealership with great customer service and have serviced them too. More

by HULSECA99 Verified Customer Verified Customer

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I purchased a new 2025 VW Atlas and the day after I bought it, it immediately has a fault with the remote start (doesn’t work at all). I also have to wait 3 weeks to get an appointment to see IF they c bought it, it immediately has a fault with the remote start (doesn’t work at all). I also have to wait 3 weeks to get an appointment to see IF they can fix the problem. I feel cheated and wish I had just kept my old car. More

by Cossington5 Verified Customer Verified Customer

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