Celeste Abreo
Celeste Abreo at Toyota Corona

Celeste Abreo | Page 9

Assistant Service Manager

Toyota Corona

1700 W. 6th Street
Corona, CA 92882

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4.7
86 Reviews
4.7

86 Reviews

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86 Reviews of Celeste Abreo

January 03, 2024

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Employee Rating

The only reason why i ever went to the dealership was for an oil change... i like to chang my oil every 5,000 miles because its brand new... when they ask me what im here for when i pull up i tell them speci More

by larryhmillerbad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 06, 2024

Toyota Corona responded

Hello there; thank you for taking the time to leave a review. It's unfortunate to hear that you've had an incomplete service experience at our dealership. I'd appreciate the opportunity to understand your frustrations better to ensure everything was handled properly. Please call me at your earliest convenience, and we can get this sorted out together. - Bill Brixey, General Manager, (951) 564-0568

December 31, 2023

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Employee Rating

Although I received a text from my advisor, my request about my vehicle went unanswered. When I called to get a status on it, I was hung up on three times. Took over 6 hours for a recall issue. More

by Megan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 04, 2024

Toyota Corona responded

Megan, I appreciate you taking the time to leave your feedback. We are sorry to hear that you had to wait longer than anticipated and that our communication fell short of your expectations. We value your feedback and would like to learn more about your experience. We are committed to providing exceptional service to all of our customers, and we would like to make things right. Please do not hesitate to reach out so that we can discuss your concerns and work to improve our processes. I look forward to hearing from you! - Bill Brixey, General Manager, (951) 564-0568

December 30, 2023

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Employee Rating

Dishonest business practices by advertising with cheaper prices but in reality they charged more than advertised. More

by blancmodesy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 06, 2024

Toyota Corona responded

Hello, we appreciate your feedback and apologize for any confusion or misunderstandings that may have occurred during your service visit. Our goal is always to provide a transparent and stress-free experience, and we regret that we didn't meet that standard for you. We would like to make things right, so please reach out to me directly to discuss your visit and find a solution. - Bill Brixey, General Manager, (951) 564-0568

December 28, 2023

Dealership Rating
Employee Rating

Greeted promptly on arrival. Quick check in and service completed as promised . Celeste was pleasant and prompt in her explanation of what was going to be done to my vehicle. More

by Andy5735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 28, 2023

Dealership Rating
Employee Rating

They make it easy to make an appointment, an there fast at getting whatever you need done , also the employees are every polite an welcoming. More

by Vannissa Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 24, 2023

Dealership Rating
Employee Rating

This dealership is in desperate need of retraining and customer service, I can only give credit to some people in the shop (Andrew) who was polite and professional. I had some damage to my paint after dro More

by Omar.cabanas0223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Andrew Loiacano, Gabby Lopez, Steven Avelar , Andrew (parts or shop manager)

Jan 04, 2024

Toyota Corona responded

Omar, thank you for bringing this to my attention. I would appreciate the chance to speak with you about your service experience. If we have yet to connect by the time you find this response, please contact me directly. I look forward to resolving this together. - Bill Brixey, General Manager, (951) 564-0568

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