Chad Ingram

I cannot say enough good things about Chad Ingram, Service Manager at Audi Rancho Mirage. From the very beginning, Chad treated my situation with genuine care and ownership. What truly sets him apa Service Manager at Audi Rancho Mirage. From the very beginning, Chad treated my situation with genuine care and ownership. What truly sets him apart is not just responsiveness, but his determination to get things right. He does not simply close tickets — he follows through, coordinates directly with Audi technical support when needed, and makes sure every detail is addressed thoroughly before handing the vehicle back. Throughout a recent issue involving technical alerts and module resets, Chad kept me informed, remained patient, and demonstrated an impressive level of persistence. He never made me feel like “just another service appointment.” Instead, he approached it as if it were his own vehicle and reputation on the line. In addition, he ensured I was set up with a loaner, communicated clearly, and balanced professionalism with a personal touch that is increasingly rare in the automotive service world. If you value diligence, integrity, and someone who truly stands behind their work, Chad is the person you want overseeing your team and setting the standard of service. Audi Rancho Mirage is extremely fortunate to have him leading their service department. More

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The dealership is always very helpful and willing to accommodate my needs snd schedule. When I am there, it feels like being with family. accommodate my needs snd schedule. When I am there, it feels like being with family. More

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Tamara air bag should have been replaced per NHTSA BUT IT WAS NOT. ALL SERVICE ITEMS WERE GOOD ALTHPUGH MY INSPECTION VIDEO DID NOT COME TO ME as it said the file was corrupted. WAS NOT. ALL SERVICE ITEMS WERE GOOD ALTHPUGH MY INSPECTION VIDEO DID NOT COME TO ME as it said the file was corrupted. More

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