Chad Zastrow

If you want to spoil not only your day, but also have consequences after buying a car, welcome Rapids Honda to Coon Rapids. Today I faced discrimination against myself. Perhaps because I am a woman, and consequences after buying a car, welcome Rapids Honda to Coon Rapids. Today I faced discrimination against myself. Perhaps because I am a woman, and my English is far from perfect. But you guys can't bully people because they can't defend themselves. After the last check of my car 2024 year of manufacture, an oil leak was detected. An advisor named Chad said that it was okay, and I could continue driving, leaving footprints in every parking space. But I scheduled an appointment to fix the problem. Chad's manager, his name is Shane, confirmed that this is not such a problem, I can continue to drive and put oil stains in all parking lots. When I asked for a car for rent, since mine was left with them for repair, they began to be rude to me, their behavior was stunningly unpleasant. Especially the behavior of the manager in front of his employees, he showed how to "correctly" treat customers. I was very worried, I felt dizzy, my heart hurt, and I asked how they could be so rude to their clients? To which I heard the answer that this is their usual tone of conversation. I asked the supervisor to talk to me and they told me that he was absent from work. And I went inside the large center and approached the first worker I came across. Later it turned out that worker was a supervisor. That is, they lied to me, looking me in the eyes! How can you trust such companies after that, whose employees are incompetent, who have not been taught to talk to customers, lie to people's eyes instead of learning to manage their emotions? What shocked me the most was when I burst into tears, even the supervisor left me in the middle of the hall among other clients and just went to his office. The manager Shane came to him, and they just mocked. Shane walked out of the office with a big smile, turning his head away from me. This is what is considered "normal". SUCH WORKERS will make America GREAT! More

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I purchased my Honda CRV from Rapids Honda in 2019 , They were very friendly and helpful, I continue to go this dealership for all my needs for my vehicle, they are always friendly, customer focused, wait ti were very friendly and helpful, I continue to go this dealership for all my needs for my vehicle, they are always friendly, customer focused, wait times are acceptable. More

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Great staff, I always wait for my HR-V while service is being done. It always gets done in short order. Great dealership to deal with. being done. It always gets done in short order. Great dealership to deal with. More

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I walk in for oil services and tire rotations. It was quick and easy. Less then an hr It was quick and easy. Less then an hr More

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Very nice customer service. I get my windshield liquid reservoir fixed. And they check everything for me. I get my windshield liquid reservoir fixed. And they check everything for me. More

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Rapids Honda coordinated the entire process of my windshield replacement. They calibrated the cameras after replacement. Chad Zastrow communicated with me throughout the entire process. Rapids Hon windshield replacement. They calibrated the cameras after replacement. Chad Zastrow communicated with me throughout the entire process. Rapids Honda service has always been professional in every interaction. More

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Fast and quick maintenance service. I was there for an hour so it didn’t take that long I was there for an hour so it didn’t take that long More

by zang.vang Verified Customer Verified Customer

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Thanks for all your help in getting the new car ready to go! Much appreciated go! Much appreciated More

by brink Verified Customer Verified Customer

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Service department is always so helpful. Always had great service here. I have leased 2 cars from here. Always had great service here. I have leased 2 cars from here. More

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I am thankful that Rapids Honda is close to my home now as I had to travel many more miles from home for servicing my other Honda vehicles. I bought a new Honda Odyssey from Rapids Honda the first week thi as I had to travel many more miles from home for servicing my other Honda vehicles. I bought a new Honda Odyssey from Rapids Honda the first week this new dealership opened back in 2019. The sales and Service personnel are always very professional and courteous. I highly recommend Rapids Honda. More

by jimmytfoust Verified Customer Verified Customer

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