Charles Carter
Charles Carter at Spitzer Toyota Monroeville

Charles Carter

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.9
68 Reviews
4.9

68 Reviews

Write a Review

68 Reviews of Charles Carter

March 21, 2026

Dealership Rating
Employee Rating

While the service was thorough, I think 1. 5 hours for a tire rotation is a bit much More

by SSHANEYFELT
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

March 17, 2026

Dealership Rating
Employee Rating

Nice facility. . service was very slow.. I will not return for service That's all Done More

by Tknepshield
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

Mar 19, 2026

Spitzer Toyota Monroeville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly.

March 17, 2026

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Employee Rating

Charles was wonderful. The whole appointment at SPITZER was awful. What should have been a straight forward appointment was an all day thing. I was bit satisfied when I lef More

by KFRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Pat Reardon

Mar 19, 2026

Spitzer Toyota Monroeville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 16, 2026

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Employee Rating

Always a great experience The service is airways quick and each step is explained during the process More

by hart.coleman
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

Mar 16, 2026

Spitzer Toyota Monroeville responded

It’s great to hear that your Toyota Camry service was handled quickly and that each step was clearly explained. Our team takes pride in keeping you informed throughout the process. We look forward to helping you again soon.

March 14, 2026

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Employee Rating

Kind attentive and answered all my questions. Communicated very well. I'd recommend Charles and the service desk. More

by DBROWN8092
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

Mar 14, 2026

Spitzer Toyota Monroeville responded

It’s great to hear that Charles was attentive and communicated clearly while servicing your Toyota. Thank you for recommending Charles and our service desk. We appreciate your five-star rating and look forward to helping you again.

March 14, 2026

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Employee Rating

Service was efficient and friendly. Comfortable waiting space, nice people, good video of my car repair process More

by lquinn1
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

Mar 14, 2026

Spitzer Toyota Monroeville responded

Thank you for noting our efficient and friendly service. We're glad the comfortable waiting area and repair process video enhanced your experience. We look forward to assisting your Toyota on its next visit.

March 14, 2026

Dealership Rating
Employee Rating

Fast and thorough service I liked the video of my repair work and Charles is very nice More

by lquinn1
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

Mar 14, 2026

Spitzer Toyota Monroeville responded

Thanks for the 5-star rating. We’re glad the service on your Toyota Prius was both fast and thorough. It’s great to hear the repair video was helpful and that Charles offered friendly support.

March 13, 2026

Dealership Rating
Employee Rating

Outstanding work and service, from Nora- person who made my appointment - to Charles Carter the service rep who explained what was needed. More

by LPITT619
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

Mar 13, 2026

Spitzer Toyota Monroeville responded

Thank you for highlighting how smoothly scheduling and service went for your Toyota Camry. Charles is pleased that his clear explanations helped you feel confident about the work needed. We appreciate your trust and welcome the opportunity to assist with any future maintenance.

March 13, 2026

Dealership Rating
Employee Rating

Great Service. Timely. Service Techs make great suggestions. Would Recommend Spitzer service to others family/friends. More

by DALTON156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Pike, Stacey Davis

Mar 13, 2026

Spitzer Toyota Monroeville responded

It’s wonderful to know our team provided quick service and helpful advice for your Tacoma. We appreciate you recommending us to family and friends. Thank you for the five-star rating and for trusting us with your vehicle.

March 10, 2026

Dealership Rating
Employee Rating

Great experience. I was there for 2 hours and they clearly communicated what needed to be done. More

by dbrush99
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

Mar 10, 2026

Spitzer Toyota Monroeville responded

What a pleasure to read your feedback. We’re glad our team, including Charles, explained the work clearly and kept your visit running smoothly. Thank you for trusting us with your Toyota Tacoma.

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