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Charles Chitava
Charles Chitava at Murgado Lincoln of Chicago

Charles Chitava

Client Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.6
5 Reviews
4.6

5 Reviews

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5 Reviews of Charles Chitava

April 08, 2025

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Employee Rating

Everyone we dealt with was very knowledgeable and helpful. We felt very comfortable leasing, knowing that this is a very reputable business that stands behind their product. In addition, the pickup More

by akrohmer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avery Lawrence, Assad Hamzeh , April Lawshea

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Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for the kind words! We're glad to hear you felt comfortable throughout the leasing process and that our team made everything seamless and enjoyable. It's great to know the pickup and delivery service added to your positive experience. We truly appreciate your recommendation and look forward to continuing to earn your trust.

April 07, 2025

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Employee Rating

Charles made my experience great. Ryan did a great job providing me with accessories. Julio went beyond my expectations. I would recommend Murgado ford to my family and friends. More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julio Garcia, Ryan Hayes

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Apr 11, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

March 05, 2025

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Employee Rating

Great service. I was greeted by Levern upon arrival to the service area. He immediately had someone get my truck in for service. He also assisted me with the orderi More

by Jayson.douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tray Hill, Avery Lawrence, Grant Mckay, Enrique Rodriguez, Joshua Smith, Ricardo Mendoza , April Lawshea, Levern

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Mar 10, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad Levern took great care of you and made your visit smooth. We look forward to seeing you again for your vehicle needs!

February 23, 2025

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Employee Rating

I bought my viehical 7 months ago and It’s been in the shop four times and it’s still not running properly it’s a 2024 Ford escape. They claim that there waiting for a software update. Meanwhile my check More

by bcrossley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Cruz, Ethan Horan , Aimmey Garcia, Kaleb Ortiz

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Feb 24, 2025

Murgado Lincoln of Chicago responded

We’re really sorry to hear about the ongoing issues with your 2024 Ford Escape. This is certainly not the experience we aim to provide, and we understand how frustrating it must be. Please reach out directly, and we’ll work with our service team to address the issue as quickly as possible and keep you updated on the progress. Your satisfaction is very important to us. Send a message to: charles.grosso@murgadofordlincoln.com.

Feb 26, 2025

bcrossley78 responded

This message is for Luis Cruz. I’m waiting to hear back from you about the loaner car that you promised. I often wondered when my car will be repaired or called for the software upgrade. The check engine light stays on the dash board further damaging my vehicle which is only 7 months old. Mr Cruz I have been very disappointed with this whole situation.

December 26, 2024

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Employee Rating

customer service was great. waiting area very clean. service time was long but had to get approval from GSA More

by Sharon.Daniel
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ali Bilal , Chole Adams, tyler allen, elijah carmack, Charles Grosso

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Dec 27, 2024

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear you had a great experience with our customer service and enjoyed the clean waiting area. We appreciate your patience while we worked on getting the necessary approval. We hope to serve you more efficiently in the future!

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