Charles Strawn

This dealership has great customer service. I would recommend the service department for that reason. I would recommend the service department for that reason. More

by nrock Verified Customer Verified Customer

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Excellent service, I arrived early. My vehicle was immediately taken to the shop and the work was finished within an hour. Great job! Charles and Eli are excellent. My vehicle was immediately taken to the shop and the work was finished within an hour. Great job! Charles and Eli are excellent. More

by mrf1trader Verified Customer Verified Customer

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I appreciate the way they handled a warranty issue for me. Always a good experience me. Always a good experience More

by emmettjerry Verified Customer Verified Customer

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My wife took her 2020 pilot in for rough changing of gears while driving. The technician who met her took excellent care of the car and resolved the problem. Charles put my wife in the waiting room and gears while driving. The technician who met her took excellent care of the car and resolved the problem. Charles put my wife in the waiting room and checked in on her at least 3 times letting her know what they were doing. He was excellent! More

by bob@bobfoster.org Verified Customer Verified Customer

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After many complaints about our transmission problems since we've owned this 2019 pilot, Charles tried to make a correction to possibly the problem. since we've owned this 2019 pilot, Charles tried to make a correction to possibly the problem. More

by alicemaynard2013 Verified Customer Verified Customer

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I have only taken my car to Milton Martin for service since I purchased it new there almost 7 years ago. I have never had a bad experience with the service department and this past time was no different since I purchased it new there almost 7 years ago. I have never had a bad experience with the service department and this past time was no different. Charles was professional and made every effort to accommodate my needs and get my car repaired correctly and in a timely manner More

by bobamysyd Verified Customer Verified Customer

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I greatly appreciate them taking care of a warranty issue. Also bought four new tires. issue. Also bought four new tires. More

by emmettjerry Verified Customer Verified Customer

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Well I had gotten an oil change with the multipoint inspection and the next day my car started acting crazy. I then have to take it back the next week and found out one of the battery cables were loose inspection and the next day my car started acting crazy. I then have to take it back the next week and found out one of the battery cables were loose. I still got charged half of the diagnostic fee $87. Even though I thought when they do oil changes and everything they check the battery. A little disappointing. More

by Joni Verified Customer Verified Customer

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From the phone call to schedule service to the completion, y'all hit it right out of the park!!! It seems that treating the customer with respect and courtesy is a job requirement here, and I appr completion, y'all hit it right out of the park!!! It seems that treating the customer with respect and courtesy is a job requirement here, and I appreciate it - in fact, I love it! Your excellent staff and the quiet waiting area are reasons why I will not even consider another dealership for any vehicle purchases. More

by cherubina348 Verified Customer Verified Customer

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Everything went well. Squeezed in emergency service. Friendly, informative, efficient. Comfortable waiting area excellent service. Squeezed in emergency service. Friendly, informative, efficient. Comfortable waiting area excellent service. More

by nwatsonme Verified Customer Verified Customer

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