Charlie Park

If I could, I would give it 0 stars Go somewhere else. Santa Monica Subaru is a rip off. Mediocre service at best. They charged me for things they recommended that did not address anything I asked for. Wa Santa Monica Subaru is a rip off. Mediocre service at best. They charged me for things they recommended that did not address anything I asked for. Waited twice as long as they mentioned and I spend almost three times as money as I expected More

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Good customer service. Friendly. They explained features and services well. I like being able to bring my Forester back to ask questions and get a free tank of gas. Friendly. They explained features and services well. I like being able to bring my Forester back to ask questions and get a free tank of gas. More

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Kennedy in Sales, Liz in Finance and Jesus in technology at Santa Monica Subaru all made my Subaru purchase transaction a seemless pleasure. at Santa Monica Subaru all made my Subaru purchase transaction a seemless pleasure. More

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Friendly environment caring staff you feel so welcomed . They made my purchase so easy . I was truly impressed . They made my purchase so easy . I was truly impressed . More

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Recently I purchased a forester. I was told there were no accidents. When I got the car home, it clearly was in some sort of accident. The car had dents repaired and the car had bee I was told there were no accidents. When I got the car home, it clearly was in some sort of accident. The car had dents repaired and the car had been repainted. I did not notice it at first. I took the car back and they admitted there was damage, that they just missed it. I now don't believe. They convinced me to purchase another car from them. Unfortunately, I fell for their tricks. Now I am stuck with a car that I was not in the market for. I do't know what recourse I have. If you decided to buy from Santa Monica Subaru, be pre pared to be bamboozled. The employees lack integrity and they mislead the customers. Be prepared to be mislead and don't make any hasty decisions. They acted as if they did me a favor. I acted in good faith. They did not. Walk away if you have to. Who knows what's wrong with the car they pushed on me. Thanks. More

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Bought my Subaru in 2015 . . great service then . Have come in a few times . Always great service ... Joey ( who took care of me ) was very helpful ! I will buy my next car at S . great service then . Have come in a few times . Always great service ... Joey ( who took care of me ) was very helpful ! I will buy my next car at Subaru Santa Monica ! More

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I bought a Subaru WRX on June 13th, 2020, due to Covid 19 the loan wasnt processed on time by the dealership. Despite my requests for Chase loan's Bills, SUBARU Santa Monica Dealer kept saying that soon I'll the loan wasnt processed on time by the dealership. Despite my requests for Chase loan's Bills, SUBARU Santa Monica Dealer kept saying that soon I'll get them by mail. After 2 months I drove to S. M. Dealership and met the manager, I expressed my worrisome for not receiving the bills for payments, SM manager said, ok, leave the money here and we'll send it to CHASE and fix the billing problem. Guess what, I received a notification from Credit report that S.M dealership never submitted any information and I was late 60 days. I creadit scored ruinned,after 2 months im still fighting for my right, NEGLIGENCE, Incompetence, Ineptude runs in that building. SSM and CHase work together and they dont communicate, a letter and basic clarification takes 2 months??? There is no service, no respect once they take your money you dont exist. More

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Worst Customer Service I bought a Crosstrek from them in 2016 and am now trading in that vehicle in a different state. I have called and emailed for two weeks trying to get I bought a Crosstrek from them in 2016 and am now trading in that vehicle in a different state. I have called and emailed for two weeks trying to get my extended warranty reimbursed which Subaru of America assured me would be no issue. I haven't heard anything back from Subaru Santa Monica. I have NEVER experienced worse customer service. More

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Amazing vehicle and service Ahmed was nothing less than stellar in making the experience of buying a car a complete pleasure. Never was a fan of Subaru until I gave it a shot. Th Ahmed was nothing less than stellar in making the experience of buying a car a complete pleasure. Never was a fan of Subaru until I gave it a shot. Thank you! More

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