Chase Bartlett

Service Manager, Van Chevrolet (8585 E Frank Lloyd Wright Blvd, Scottsdale, AZ) Cc: General Manager; Customer Relations customerrelations@vanchevrolet.com Dear Service Manager, I’m writing to document Blvd, Scottsdale, AZ) Cc: General Manager; Customer Relations customerrelations@vanchevrolet.com Dear Service Manager, I’m writing to document a service concern at Van Chevrolet. On my recent visit, I presented my 2019 Ford Ranger (VIN: 1FTER4EH4KLB08978) for persistent hard shifting in the transmission, an issue that should be addressed under my Mechanical Protection Plan (MPP). I was told the vehicle must be left for three days just to perform a diagnosis and that no loaner or transportation assistance would be provided. I rely on my vehicle daily, and this approach effectively denies me service despite my coverage. I purchased extended protection through your dealership with the expectation that warranty concerns would be handled promptly and fairly. I’m requesting the following: 1. Timely diagnosis and repair of the transmission concern under my MPP coverage. 2. Loaner or rental assistance during diagnosis/repair, or a reasonable same-day diagnostic appointment. 3. Written clarification of your dealership’s policies for warranty repairs and transportation assistance. Please provide a resolution within four (4) calendar days of this message. If unresolved, I will escalate to: • Van Chevrolet Ownership/Customer Relations • BBB (Auto complaints) • Arizona Attorney General – Consumer Protection • MPP/Administrator for assistance with claim handling and authorized facilities Thank you for your prompt attention. I look forward to a written response confirming next steps and a diagnostic appointment that accommodates transportation needs. Respectfully, Esteban Estrada (602) 432-6885 eestrada1998@gmail.com More

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Buenas atenciones estoy satisfecho con el trabajo que me hicieron le voy a recomendar personas hicieron le voy a recomendar personas More

by carlosgomezpozo221 Verified Customer Verified Customer

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The sales personnel and the finance personnel were responsive, knowledgeable, and cooperative. Thank you for your efforts! responsive, knowledgeable, and cooperative. Thank you for your efforts! More

by oliverford219 Verified Customer Verified Customer

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Be dry good service good staff happy with the deal thanks food makin this very easy food makin this very easy More

by SAIFHANO Verified Customer Verified Customer

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Fast and profesional way to do business with clients will always buy vehicles from this dealer always buy vehicles from this dealer More

by blanca.judino Verified Customer Verified Customer

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The team at Vans is first class! Customer service simply the best!!! I would recommend anyone to Vans! Customer service simply the best!!! I would recommend anyone to Vans! More

by RSCHMOCK Verified Customer Verified Customer

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Great example all people was will respectful and it is a good place to find a new vehicle good place to find a new vehicle More

by Daveonpatterson16 Verified Customer Verified Customer

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I had a great sales with Ron Daly. Would recommend to anyone. Work with Ron Would recommend to anyone. Work with Ron More

by Don Verified Customer Verified Customer

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Never received the 5 maintenance we paid for. Been trying for 6 months to contact someone from the dealership, but they won’t answer voicemails or email contacts. Can’t believe we have to pay fo Been trying for 6 months to contact someone from the dealership, but they won’t answer voicemails or email contacts. Can’t believe we have to pay for maintenance twice now. Would be nice to talk to Carlos from finance. More

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Made a deal over the phone and deal was kept, no changes thank you. Appreciate it. thank you. Appreciate it. More

by Jason Verified Customer Verified Customer

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