Chip Whatley at Hennessy Lexus of Atlanta

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adrienne Briant, Chip Whatley

My Review of Hennessy Lexus of Atlanta:
I received nothing but first class, technically competent, extremely friendly service. My experience with the dealer and all their staff could not have been better, and the car, a GX 460, is simply fantastic.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chip Whatley

My Review of Hennessy Lexus of Atlanta:
Chip Whatley is far and away the best car salesman I've ever worked with. From start to finish, he made my car-buying experience relaxing, stress-free and - listen for it - fun! I guarantee you I've never had a fun experience buying a car before I met Chip! Chip is friendly and personable, he listens intently to everything that's said so he knows what's important to his buyer, and he is incredibly knowledgeable. I trusted him completely to help me choose the right car for how I live.

Once I decided on my RX 350, Chip went to work to get me the price I wanted to pay. When he came in with the thumbs up (yea!), he breezed through the paperwork and proceeded to explain everything about the vehicle to me, including features, warranty, roadside assistance and maintenance. He even recommended a service rep that he thought would be a "good fit" for me when it's time for my first scheduled maintenance. While Chip was going through everything, he had a team at work on my new SUV installing cross bars, filling it up with fuel and making it sparkle. Then Chip sat in the RX 350 with me and set up my bluetooth, my speed dials, and my audio. He showed me how to use all the cool features on the screen, he helped me adjust my seat and mirrors, and he answered all of my questions without ever making me feel rushed. When I drove off the lot I was ready to go - nothing else needed to be done. Thanks to Chip, I felt totally comfortable...not like I was driving a "new car" off the lot, but like I was driving "MY car" home.

Everything at Hennessy is first class. Everyone I've dealt with there is amazing and I've always had a positive experience, whether it's to buy a new vehicle or to have a maintenance check. To me, though, Chip is the face of Hennessy. He is the reason I keep coming back, and he will ALWAYS be the one I go to when I want to buy a new car. I really can't say enough good things about him.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chip Whatley

My Review of Hennessy Lexus of Atlanta:
Amazing experience. We had a somewhat unusual situation in that we were looking for two similar vehicles to be purchased at the same time; however, one had to be driven by a family member to a different state, while the second one needed to be picked up in a week. Additionally, we weren't anticipating finding exactly what we wanted on this trip to the dealership, so we were not even able to pay the day of the purchase. All of these problems aside, Chip was able to locate two identical vehicles with the exact specifications we were wanting. One was already at his dealership and another was able to be delivered in the time frame we needed to get it picked up (the next day actually). Additionally, he and the entire dealership were incredibly helpful and accommodating in working with us to purchase the vehicle, even though we were not able to physically pay for the cars that day. After lots of paperwork and background/credit checks, we were able to drive the first vehicle off the lot with no hassle whatsoever. Chip put a lot of faith in us and treated us like valued customers, and as such, we really enjoyed doing business with him and made it our number one priority to get all the necessary paperwork and funds back to the dealership in a timely manner. Additionally, he has followed up with (unobtrusive) e-mails, just checking up on us and making sure we are satisfied with our purchase and that we don't have any additional questions or problems with the vehicles. Overall, a wonderful experience, and we will definitely be using Hennessy Lexus in the future should we decide to stay with Lexus for our next vehicle.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adrienne Briant, Chip Whatley

My Review of Hennessy Lexus of Atlanta:
I used USAA Buying Service to locate dealers who were willing to give special consideration to Military and Retired Military families. USAA directed me to two dealerships, one of which was Hennessy. I received a very prompt email and follow-up call.


Chip Whatley quickly sent a list of cars to consider, and after I identified the one I was interested in, gave me a very good price quote. He handled everything via email and telephone so that I only had to make the 144 mile drive to Atlanta one time to get my car. I can't imagine any better, more accommodating service. (And yes, there was a much closer Lexus dealer who was rather unbending in price.)

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Shiva Mally, Chip Whatley, Ilya Zaretsky

My Review of Hennessy Lexus of Atlanta:
I had a few bad experiences at the dealership working with some of the sales managers. However, I guess the third time is a charm. Chip was the third manager assigned to me and he was spot on. If it weren’t for him I would have ended up at another Lexus dealership.

If I had not had the challenges that I experienced with the other two sales managers and my experience was only with Chip, I would have been able to give all 5's.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chip Whatley

My Review of Hennessy Lexus of Atlanta:
My Sales Rep, Chip Whatley was outstanding to work with. He was very through and explained things about my new car fully. He went the "extra mile" and got me a very fair trade-in for my 2004 Lexus which had some horrible damage on a side panel due to a run-in with a metal mailbox! He has been excellent in follow-up with questions I have had.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Adrienne Briant, Chip Whatley

My Review of Hennessy Lexus of Atlanta:
Absolutely no pressure. Very friendly staff. They do a great job of actually getting to know you as a person rather than treating you just as a customer. The environment in the dealership is top notch. Probably the most enjoyable car buying experience in which I've ever participated.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chip Whatley

My Review of Hennessy Lexus of Atlanta:
Chip made the buying experience very easy without the typical high-pressure techniques that I've experienced at other dealerships. Chip offered a very fair price in his initial email reply to my inventory inquiry, whereas a competing dealership offered a much higher price for an identical vehicle. After arriving for my test drive and observing that I may be trading a competitor's car, Chip let me know there was an additional Lexus promotional discount he could use on top of his already great price. Chip answered all of my questions and when he didn't know an answer, he said he would get back to me, rather than making up an answer.

The only point during the process where I felt typical dealer pressure was in dealing with the finance group where they really pushed the extended warranty and played up the potential for costly electrical failures (I'm buying a Lexus, not a Chrysler). I understand that the finance person likely receives compensation for up-selling such coverage, but after I say "no" I don't want to be questioned on my motives nor made to feel as if the car is going to fall apart without the coverage. Despite my 40% down payment and repeated statements that I felt comfortable paying for repairs outside of the warranty period, the finance person kept acting as-if cost was my reason for declining additional coverage. Chip explained later that coverage can be purchased any time during the initial factory warranty period if desired; this was never brought up in finance.

Overall I had a great experience shopping at Hennessy and I would highly recommend Chip. However, if you will be financing your purchase, keep in mind you will have to put up with some pressure and mind tricks.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chip Whatley

My Review of Hennessy Lexus of Atlanta:
chip was awesome, actually everyone from the receptionist to the cashier was great. Great experience, would totally recommend it and I love my new car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chip Whatley

My Review of Hennessy Lexus of Atlanta:
Lexus is known for their service, and as a first time customer I got to experience this. Chip was a class act, very professional yet personal, very helpful without typical pushy-sales-hassel, and connected both rationally and emotionally. He introduced me to other staff members, and they were all very professional, courteous and friendly. I think it is brilliant to have an attitude to "start" a relationship when the sale is finalized. This is what luxury service is all about.

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