Chris Brown

Never trust their word about their used cars. I bought a used car from them, and in their advertisement, they claimed the car had no accidents or damage. The Carfax report they provided also stat I bought a used car from them, and in their advertisement, they claimed the car had no accidents or damage. The Carfax report they provided also stated that the car was accident-free. Additionally, they included a Blue Ford Certified warranty with the car for 3 months or 4,000 miles. They sold the car to me at the price of a "clean" car. However, before the warranty expired, I discovered the car had an oil leakage. I took it to several mechanics, and they informed me that the car had been in an accident. The previous owner had repaired the exterior for appearance but left significant internal damage unrepaired. These damages are estimated to cost me around $4,000 to fix. I informed the dealership, and they told me to use the warranty. While the warranty covered the oil leakage, it did not cover the accident-related damages. I asked to return the car, but they refused, saying, "It’s your car now, and it’s not our responsibility." They only offered to repurchase the car at a lower price based on its current condition, even though they had sold it to me at the price of a clean car. They refused to take any responsibility or contribute to the repair costs. They even suggested I contact Carfax for compensation, despite the fact that they are responsible for checking the car thoroughly before selling it. They also claimed to have changed the brakes, but only the front brakes were replaced, not the rear ones. Now, I’m stuck paying a significant amount of money to repair the car, all because I trusted them. I assumed buying a car from a dealership would be safer than buying from a private seller on Facebook Marketplace, but I was wrong. DO NOT trust them. They don’t care about customer satisfaction—they only care about making a profit. If you’re considering buying a car from them, make sure to have it inspected by a professional mechanic first. More

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