Chris Evans

I recently traded in my 2019 Honda Odyssey and purchased a new 2025 Kia Telluride S from this dealership. While I’m genuinely happy with the vehicle itself—the dealership experience left a lot to be desired a new 2025 Kia Telluride S from this dealership. While I’m genuinely happy with the vehicle itself—the dealership experience left a lot to be desired, and I feel obligated to share the details for anyone else considering doing business here. Let’s start with the positive: the Telluride S is an impressive SUV. The Panthera Metal exterior looks stunning in the sunlight—dark, refined, and a little aggressive in a good way. Inside, the white interior gives it a clean, open, almost luxury feel. The wireless charging is convenient, the technology is easy to use, and the cabin is roomy and well-designed for families. The ride quality is smooth and composed, and I’ve been enjoying driving it every day. If I were reviewing only the car, this would be a 5-star post. However, the process of buying it was long, stressful, and ultimately left me with serious regrets about how I was treated. From start to finish, the entire transaction took over six hours—far longer than what I would consider acceptable. There were long periods of unexplained waiting, and the experience felt more like a test of endurance than a customer-focused process. By the end, I was exhausted and mentally drained, which I now believe may have been part of the strategy to push through a less-than-fair deal. One of the biggest red flags was the salesperson’s dishonesty. He wasn't outright rude, but he was constantly vague, evasive, and at times clearly fibbing. When I asked direct questions about features or fees, he would sidestep or give half-answers. I was also told that certain features—like touchless/keyless entry—were included, only to later discover they were not part of the S trim. It’s frustrating and disappointing to be misled about basic features on a brand-new car, especially when you’re trusting a professional to guide you through a major purchase. The biggest source of frustration, however, was the trade-in process. The dealership offered me only $12,000 for my well-maintained 2019 Honda Odyssey. I had a feeling it was low, but after hours of negotiations, I was worn down and accepted it. A few days later, I saw the exact same vehicle on their lot being listed for over $21,000. That’s a markup of over $9,000. I understand dealerships need to make money, but that’s not profit—that’s taking advantage. It was a gut-punch and left me with a lingering sense that I had been taken for a ride. The lack of transparency in the valuation and negotiation process only made it worse. Even though the staff were generally polite, and the paperwork at the end went smoothly, I walked away feeling like I had been manipulated into a deal that heavily favored the dealership. I wish I had sold my vehicle privately or gone elsewhere. This wasn’t an experience built on trust or fairness—it was built on pushing a sale, maximizing profit, and wearing down the customer with time and misdirection. In the end, I’m very happy with my Telluride, but I would not return to this dealership or recommend it to others based on my experience. If you do shop here, do your homework beforehand, bring written estimates for your trade-in, ask direct questions—and if you feel like you're not getting a straight answer, don’t be afraid to walk away. I wish I had. More

Report | Print