Chris Martin

Repair looked excellent. However, they did not call me as early as they could have to schedule the appointment, and when they did get me in, I had to wait 5 full days for the However, they did not call me as early as they could have to schedule the appointment, and when they did get me in, I had to wait 5 full days for the repair to be completed. Excessive, considering the parts had been ordered a month earlier. But I'm grateful for the quality of their work. More

by BRUCEPEGG1 Verified Customer Verified Customer

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Having to wait weeks to have repairs started now seems to be an indication of the quality of work that was worth waiting for. Staff kept us informed through the entire process. We are pleased with the result be an indication of the quality of work that was worth waiting for. Staff kept us informed through the entire process. We are pleased with the result. Our SUV looks and drives like a great vehicle again. Well done Matthews! More

by JENNICOLLINS50 Verified Customer Verified Customer

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Very pleasant to work with, no pressure by sales representatives. I would really recommend Matthew's to anyone. representatives. I would really recommend Matthew's to anyone. More

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Buying my Bronco with Ramses was a great experience. He went above and beyond, explained everything clearly, and was very knowledgeable throughout the entire process. The whole experience was smooth and He went above and beyond, explained everything clearly, and was very knowledgeable throughout the entire process. The whole experience was smooth and stress free from start to finish. I highly recommend that if anyone is looking to buy a new or used car, go see Ramses at Matthews Ford in Norwich. He will definitely take care of you, and you will not be disappointed. More

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I had the undercoating done because it was recommended by my sales guy Richard. He said it was good for 10 years. The job was horrible. Also, he disappeared on me. I was trying to follow up on a back up came my sales guy Richard. He said it was good for 10 years. The job was horrible. Also, he disappeared on me. I was trying to follow up on a back up camera issue I had since I made my purchase. I feel like I was bamboozled. More

by billquick171 Verified Customer Verified Customer

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Was very happy with service. staff was friendly and helpful. WORK WAS done that was required staff was friendly and helpful. WORK WAS done that was required More

by 1JUDYSMITH Verified Customer Verified Customer

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I enjoyed doing business with Ramsey and Matthews Ford. I've bought three vehicles from Matthews and wouldn't hesitate to buy another. My only disappointment is the vehicle came with only one key and I've bought three vehicles from Matthews and wouldn't hesitate to buy another. My only disappointment is the vehicle came with only one key and Matthews wants $320 to make a duplicate. Two keys should be included with a Ford vehicle only one year old bought From a Ford dealer.. I never would have thought to ask how many keys are included. That said I still view them as a top ranked dealer with my full trust and confidence. They have an excellent service department and I have all my servicing done there. . More

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Best service definitely the most helpful in the situation would definitely buy another car from Ramseys G would definitely buy another car from Ramseys G More

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Ramseys was totally amazing ,great job I'm very happy with my purchase. Would definitely recommend matthews ford with my purchase. Would definitely recommend matthews ford More

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Above and beyond my expectations. Honest and friendly service. I am very Thankful for good local service! Honest and friendly service. I am very Thankful for good local service! More

by susanblpn Verified Customer Verified Customer

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