Christina Frankos

Joe Fleischman is fantastic! Knowledgeable, easy going not high pressure! Just wants to ensure you know everything you need to know so you can make the right decision. Highly rec Knowledgeable, easy going not high pressure! Just wants to ensure you know everything you need to know so you can make the right decision. Highly recommend Joe to anyone who wants to enjoy the dreaded car buying experience!!! More

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Mr. Davie was Great in facilitating my Grandsons minor repairs one day after purchase and before 30day warranty! I was told by previous associates before reaching out to Mr. Davie that additional expense repairs one day after purchase and before 30day warranty! I was told by previous associates before reaching out to Mr. Davie that additional expense may occur if beyond MD State inspection?? Which did NOT sit well with me! A couple weeks later I had my mechanic shop of 30yrs go over my 2012 GS Honda CrV! Once again I called Mr. Davie-with the assistance of shop manager-Christina-the minor issues were resolved! I was very pleased with their Customer Service!! As a consumer you never want to be mistreated once you drive away and accept sub par treatment! Truly Thank you for Assistance Mr. Davie. Sincerely O. Whiteside & W. Washington More

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awesome service! was very helpful. definitely recommending to my friends and family! thank you so much! was very helpful. definitely recommending to my friends and family! thank you so much! More

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We purchased a new vehicle here. Had some issues with the vehicle immediately and had very poor service and communication from the dealer. Calls, emails, texts went unanswered. Eve Had some issues with the vehicle immediately and had very poor service and communication from the dealer. Calls, emails, texts went unanswered. Eventually received a "super busy" response. We will never purchase from Heritage again. More

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Today we found out that our 2006 CRV is on her last legs and needs to be replaced. I have always gotten good service from Hondas, but had serious issues about the CVT transmissions, tiny engines, turbos, a and needs to be replaced. I have always gotten good service from Hondas, but had serious issues about the CVT transmissions, tiny engines, turbos, and hybrid’s in use on the newer Hondas. Our salesman, Ricky Fernandez was fantastic. He took his time and explained the positives of the new systems and even brought my long term trusted mechanic, Blaine Peters, over from the other building to tell me his experiences with recent model. CRV repairs. That probably tipped me more than anything else towards the car . Then we worked on getting the price to a range with which I was comfortable. Ricky correctly assessed that my wife was heavily involved in the purchase of the car and made every effort to make her comfortable with the purchase too. Ricky also had Chris come talk with us to consider different options and work on the numbers some more.Finally Mr Yim invited us back to the business office. He was able to provide a program to help compensate for the expenses I feared from the new vehicle components. . Having sold and serviced Hondas for about 10 years, and homes for 17 more, I can be a pretty tough sell. (AKA a real pain). These guys had their work cut out for them to sell me in one sitting, but they did a fantastic job of selling us the car. Ricky knew his product, presented it well, nicely answered our objections, used his whole team to help make the sale, and sent us home with big smiles in our new car. I can’t think of anything that he or any of the rest of them could have done better. More

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Tony is awesome and explains things thoroughly without being impatient. He's great and we'll ask for him again. Thanks Tony! being impatient. He's great and we'll ask for him again. Thanks Tony! More

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Tony did an excellent job taking care of me for my car maintenance. He kept me informed and the car was ready when I requested. I am extremely satisfied with the service I received. maintenance. He kept me informed and the car was ready when I requested. I am extremely satisfied with the service I received. More

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Heritage Honda’s Mr. Tony was amazing and through in explaining all service details of todat’s service on my Honda pilot Tony was amazing and through in explaining all service details of todat’s service on my Honda pilot More

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The staff in the service department are great. The professional demeanor, and how they approach me as a customer to advise me of service needed on my vehicle was very pleasant. When I had questi The professional demeanor, and how they approach me as a customer to advise me of service needed on my vehicle was very pleasant. When I had questions or concerns the manager Christy was very understanding of my concerns and needs and handled the situation with the utmost care and professional matter. I recommend this location to everyone within my network. I have been getting my service for several years and looking toward many more years of this great relationship. Thank you Heritage Honda Bel Air for always treating me with Care, Respect, and excellent service. More

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Great service department team at Heritage Honda @ Bel Air. They are friendly and knowledgeable to help me keep my vehicle in top shape. Thank you Chrissy, JayRay, and the entire service department team. Air. They are friendly and knowledgeable to help me keep my vehicle in top shape. Thank you Chrissy, JayRay, and the entire service department team. More

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