Christine Archer Ring

Brewster Ford responded

Thank you for sharing these concerns — feedback like this gives us the opportunity to clarify what happened and ensure expectations are properly aligned. In this situation, our team provided the necessary information regarding the refund process, including that the warranty refund was issued directly to Wells Fargo and that the sales tax portion is handled solely by Ford, not the dealership. We understand how frustrating delays can be, especially after dealing with a manufacturer-related repair, and we regret that this created additional stress. If there’s anything further our team can help explain or assist with, we’re always willing to talk.