Christopher Moore

Second time at the service center and I was still getting used to their processes. I was instantly at ease when approached by caring and knowledgeable staff. The recall on my vehicle was explained to me when used to their processes. I was instantly at ease when approached by caring and knowledgeable staff. The recall on my vehicle was explained to me when I asked for details. The whole process went smoothly. More

by casmith50 Verified Customer Verified Customer

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Excellent service. I waited just over an hour for my car in a clean, comfortable well-appointed waiting room. I waited just over an hour for my car in a clean, comfortable well-appointed waiting room. More

by BRNRCRSS Verified Customer Verified Customer

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My service agent was very good in explaining what needed to be done and why. The work was completed on time and was well done. The loaner car was very pleasant to drive and served me well. to be done and why. The work was completed on time and was well done. The loaner car was very pleasant to drive and served me well. More

by MARTINQZX Verified Customer Verified Customer

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I was totally dismayed that Stafford Brown now charges a surcharge on credit card payments. SB is not shy on it’s pricing. The surcharge is an insult to customers and will make me rethink taking my Outbac surcharge on credit card payments. SB is not shy on it’s pricing. The surcharge is an insult to customers and will make me rethink taking my Outback elsewhere for service. Since I purchased the car four years ago, it has only been serviced by SF. More

by MDRMDRMDR Verified Customer Verified Customer

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This dealership service center is a very customer focused group of people. The service was efficient & pleasant. Jack Macloud was exceptional. group of people. The service was efficient & pleasant. Jack Macloud was exceptional. More

by spngnbrgs Verified Customer Verified Customer

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We purchased a new 2012 Subaru Outback and had all service done there until the year 36,000 expired. Service price for routine maintenance was reasonable and the loaner cars were nice. We started us service done there until the year 36,000 expired. Service price for routine maintenance was reasonable and the loaner cars were nice. We started using a local mechanic until we experienced transmission problems at about 65,000. I called Browns Subaru and was informed that the transmission warranty had been extended to 100,000 miles. They fixed the transmission at no cost to us. The car now has over 150,000 with no major issues. We will probably go back when we do is to get another Subaru. More

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We received an email telling us we needed a software update for our Starlink subscription. We called Meredith, our favorite service writer and she scheduled us for the same morning, but with the caveat update for our Starlink subscription. We called Meredith, our favorite service writer and she scheduled us for the same morning, but with the caveat that the update might take as much as 1.5 hours. She also noted that our car was not totally clean. The software update went perfectly, took an hour and a half, as promised. AND THE CAR WAS WASHED AND TOTALLY SPOTLESS, INSIDE AND OUT! We LOVE our Subaru (it is our 8 one going back to 1986 and this one has a LOT of safety upgrades which are also much appreciated. The EYESIGHT upgrades are especially welcome. Brown and now, Safford Brown Subaru always does a wonderful job, are very honest, do not try to upsell you on service, but will tell you if there are any issues that need addressing, in which case YOU decide what to do, and what and where to have it done. Although they would like to have the service done at the dealership, they are not pushy or demanding. If there were 11 stars, I would give them 12. They are the perfect dealership and the perfect service center. THEY CARE!!!!!!! More

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