Chuck Brumm

If you choose to purchase from this dealer, do yourself a favor: quadruple check everything they put in front of you before you sign it, and make them verify in writing that your “new” car is actually new. favor: quadruple check everything they put in front of you before you sign it, and make them verify in writing that your “new” car is actually new. I purchased a Tucson here, and in retrospect I should have gone to one of the many other dealers in the area. Everyone was nice enough, but their repeated "mistakes" and one giant omission showed a complete lack of integrity. "Mistake" #1: They quoted me one price via email, confirmed it via text, and then tried to charge me a higher price when I got there. I should have expected this, but it was still annoying. To their credit, they did finally honor the original price. "Mistake" #2: After negotiating the price of my trade-in, which lowered the actual purchase price and therefore the sales tax amount, the sales tax was not updated on the final pricing paperwork. I then had to argue with the sales manager over this “mistake”, which they finally corrected and claimed was a computer error. Had I not noticed, this would have cost me an additional $1,000. “Mistake” #3: When the financing paperwork was presented to me, it included a price that was $6,500 higher than agreed. Had I not noticed this before signing, I have no doubt they would have held me to this price. As it was, the finance guy said the “mistake” was because he misunderstood the trade-in price. The big one: When I got the car home and tried to set up users, I found two users already in the system. This, coupled with the above issues and the mileage on the car (which the salesman told me was because it was a trade from another dealership) made me question if someone else had previously owned my “new” car. The salesman couldn’t answer my question, and the sales manager, Maurice, ignored it in two emails. It wasn’t until I escalated things that I was finally told that yes, my car did in fact have a previous owner. The GM, Chuck Brumm, insisted that that was perfectly legal because the car was never titled. I followed up with the state and found out that he was correct – although absolutely unethical and dishonest, it is technically legal for a Florida dealership to sell a used car as new as long as it wasn’t previously titled, and they have no legal obligation to tell you about it. The crazy thing is that I probably wouldn’t have even minded if they had been honest about it from the start, but honesty is not these folks’ strong suit. Any one of these issues could have been a mistake, but together they show a clear pattern of dishonesty. There are so many other dealerships that will basically give you the same price, and I imagine at least a few have them have more integrity than Headquarter Hyundai. Do yourself a favor and go to one of them. Otherwise, make sure you quadruple-check everything, and ask for confirmation in writing that your “new” car wasn’t previously sold to someone else. More

Report | Print

They completely took care of me and found me the car of my dreams. I will recommend them always. my dreams. I will recommend them always. More

Report | Print

Completely dishonest and fraudulent. These guys mislead and lied to me and admitted it and pretended they were going to help me fix their mistake but a month later began to deny their mi These guys mislead and lied to me and admitted it and pretended they were going to help me fix their mistake but a month later began to deny their mistake and began refusing to assist. They will do anything for a sale. Do not trust them. More

Report | Print

Very professional. Very knowledgeable. Very helpful. It was a pleasurable experience from start to finish. Very knowledgeable. Very helpful. It was a pleasurable experience from start to finish. More

Report | Print

Please do not ever, ever do business with this dealership! I was clearly told, and confirmed it twice prior to leaving the office of finance manager, MK Rizeak, that the routine maintenance packag dealership! I was clearly told, and confirmed it twice prior to leaving the office of finance manager, MK Rizeak, that the routine maintenance package for the life of the loan was being included at no charge. When I returned home, I noticed that it was included as an actual charge, and not just listed on the paperwork to show that I had the maintenance package. I called and left at least 2 messages over a 2 day period, and after receiving no return phone call for almost 4 days, I messaged my sales person, Orlando, who has been absolutely awesome since I first walked in the door Monday afternoon, and he spoke to Mr. Rizeak, who then finally returned my call, but unfortunately proceeded to blatantly lie and respond in a somewhat patronizing way, that he never told me that he was including it at no charge to me. I would have never, ever agreed to pay for a maintenance package when I can get the routine maintenance done at a shop 5 minutes from my home for a fraction of the cost. To add insult to injury, you could tell that he knew he was lying, and he still could not be mature or professional enough to admit that he had told me that. Chuck Brumm, general sales manager, then called me and proceeded to imply that I was the one not telling the truth, and refused to refund to me the amount that I was charged for the routine maintenance package. I have had a Hyundai for almost 4 years, and I want to make sure and say that the service department at Headquarters Hyundai has been outstanding in all ways over the last 4 years every time I had to take my vehicle in for any reason, and it is sad and unfortunate that Mr. Rizeak and Mr. Brumm refuse to conduct themselves in a mature or professional way and/or refuse to just simply do the right thing. It is people like them that give car salesmen a bad reputation, which is very unfortunate as there are many that conduct themselves with integrity and professionalism, but get overshadowed by auto dealership employees like Mr. Rizeak and Mr. Brumm. More

Report | Print

Awesome Awesome Awesome the best We will recommend to everyone 👍 and we are so happy thank you everyone 👍 and we are so happy thank you More

Report | Print

My daughter is 24 and was anxious about the experience she would have buying a car. Chuck Brumm made her experience smooth and hassle free. It was actually a joyful experience for her and she is thrilled she would have buying a car. Chuck Brumm made her experience smooth and hassle free. It was actually a joyful experience for her and she is thrilled with her new Kona. She said the whole experience, including trading her VW, was way better than she expected. Thanks Chuck. More

Report | Print

Very clean professional and low pressure environment. Everyone wants to help and they go out of the way to make sure the customer is happy. Finance person (Jasmin was fantastic) sales manager was very wi Everyone wants to help and they go out of the way to make sure the customer is happy. Finance person (Jasmin was fantastic) sales manager was very willing to work with us and Tony our Genesis expert was incredible! More

Report | Print

Chuck and Jose have been professional and dedicated to achieve my requests. Both working tirelessly to meet my needs. Their knowledge of Hyundai products and presentation was excellent. achieve my requests. Both working tirelessly to meet my needs. Their knowledge of Hyundai products and presentation was excellent. More

Report | Print

Easy transaction and great service. Car was delivered to my house and paperwork was easy with Keith and Tony. Tony was very detailed with all the car features. my house and paperwork was easy with Keith and Tony. Tony was very detailed with all the car features. More

Report | Print