Cisco Lugo

I am extremely disappointed with the service I received at the Acura dealership in Newport News. I brought my vehicle in for a routine state inspection, and not only did they fail it, but they also provide at the Acura dealership in Newport News. I brought my vehicle in for a routine state inspection, and not only did they fail it, but they also provided me with a list of major issues they claimed were wrong with my car. Thankfully, I decided to get a second opinion—only to find out that NONE of the issues they identified were actually present. As a loyal Acura customer, this experience felt like a betrayal. This kind of dishonest and misleading service is unacceptable. I will never return to the Newport News location. If I choose to purchase another Acura in the future, I will gladly take my business across the water. Integrity and customer loyalty should mean more than this. More

by Shetika Pope Verified Customer Verified Customer

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Excellent customer service Technicians are on time with work They keep me updated on status work They keep me updated on status More

by donna.caniano Verified Customer Verified Customer

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Great customer service. The service kept me up to date on the services that were performed. It was a great surprise that my car was washed. The service kept me up to date on the services that were performed. It was a great surprise that my car was washed. More

by melvinlrichardson Verified Customer Verified Customer

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During my visit to the dealership, I was pleased with the professionalism, communication, and commitment. professionalism, communication, and commitment. More

by nikkibrax Verified Customer Verified Customer

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Excellent service. The prices for oil change is expensive. Very satisfied with services price no The prices for oil change is expensive. Very satisfied with services price no More

by Germaineharris Verified Customer Verified Customer

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Cisco was absolutely Amazing! His customer service and assistance is Great! Great assistance and reassurance about my service His customer service and assistance is Great! Great assistance and reassurance about my service More

by selenapalmer Verified Customer Verified Customer

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He always provide great customer service. I never have any complaints. I always go to him when getting my car serviced. I never have any complaints. I always go to him when getting my car serviced. More

by Cherie Verified Customer Verified Customer

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The team at Southern Acura in Newport News offers exceptionally friendly service—welcoming, helpful, and genuinely customer-focused. They go out of their way to make the experience smooth and stress- exceptionally friendly service—welcoming, helpful, and genuinely customer-focused. They go out of their way to make the experience smooth and stress-free, answering questions with patience and professionalism. A refreshing level of care that makes you feel valued from start to finish. More

by RyanRoscoe Verified Customer Verified Customer

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Southern Acura Newport News, has some of the best customer service I have experienced in a long time. I will definitely continue getting work done here! customer service I have experienced in a long time. I will definitely continue getting work done here! More

by bburcher07 Verified Customer Verified Customer

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The service was good! I will be going back in the future. Have a nice day. I will be going back in the future. Have a nice day. More

by nphil005 Verified Customer Verified Customer

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