Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
343 Reviews
4.9

343 Reviews

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343 Reviews of Cisco Lugo

June 10, 2025

Dealership Rating
Employee Rating

Very professional and efficient work. I am very pleased. I trust this dealership to maintain my vehicle. More

by JDCOOK1025
Service Price Transparency
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Recommend Dealer
Yes
Jun 10, 2025

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 09, 2025

Dealership Rating
Employee Rating

Always great service Friendly staff at service center. Thorough and upfront with pricing. Kevin and Cisco are wonderful. More

by fogarty.beth
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 10, 2025

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 07, 2025

Dealership Rating
Employee Rating

The service here is exemplary. Staff was helpful and courteous, and I was offered a loaner vehicle and all of my concerns were addressed, and the price was very fair. The entire ex More

by Rrdimattia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Jessica Goodale

Jun 10, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 07, 2025

Dealership Rating
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Everyone is always kind and very considerate. The service is thorough and speedy, and I appreciate the texted updates More

by deena casalengo
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Jessica

June 07, 2025

Dealership Rating
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Great customer service. Kevin always alert and keeps you up to date and informed. Great guy !! More

by FranklinVieira592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 10, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 07, 2025

Dealership Rating
Employee Rating

I recently got an oil change and the service was fast, friendly, and extremely professional. Highly recommended! More

by Outlaw22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 07, 2025

Dealership Rating
Employee Rating

Good communication, friendly staff and comfortable waiting area. One Two three four five six seven More

by dexterdesign
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 10, 2025

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 06, 2025

Dealership Rating
Employee Rating

Prompt service. Great quality. Clean waiting area. The schedule service was a no hassle wait. More

by ZUMAY50
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

June 06, 2025

Dealership Rating
Employee Rating

Everything was great, friendly and knowledgeable staff. The tech sent me a video explaining everything that was completely which I thought was very cool 😎 More

by lorenzotinsley
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Jessica Goodale

June 06, 2025

Dealership Rating
Employee Rating

I greatly appreciate the friendly and high quality service. My only critiques are the challenges of scheduling with a call that goes to a bot. When I found a way to talk with a person I had a great in More

by Nicole
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

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