Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
400 Reviews
4.9

400 Reviews

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400 Reviews of Cisco Lugo

July 22, 2025

Dealership Rating
Employee Rating

I went to the place I was well treated by everybody I have nothing else to add More

by yvonsainsulaire18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

July 22, 2025

Dealership Rating
Employee Rating

Cisco that works in customer service was awesome. He made sure I understood everything that was going on with my vehicle. He answered every question I had or he found the answer if he didn’t know. More

by Vgevans5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

July 20, 2025

Dealership Rating
Employee Rating

I regret doing the svc of brake flush when I’m just at around 12,000 miles. Even though Acura recommends it every two yrs. I don’t think it was warranted since the mileage is quite low. The vehicle is 2 y More

by CHADWICKCHACONJ
Workmanship
Service Time
Recommend Dealer
Yes

July 20, 2025

Dealership Rating
Employee Rating

I had a great experience with the service department at Southern Acura. The staff is very knowledgeable, friendly, and efficient. The recall service was completed in a timely manner and even though I had j More

by lggoodman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jess Gentry

July 20, 2025

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Customer service has always been top notch. Always shows concern for customer needs and concerns. More

by MINEDMUNDS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

July 19, 2025

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Great service. Always professional staff . Easy to make appointment. Waiting area is comfortable and clean. More

by u_isaac16
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

July 19, 2025

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Employee Rating

Friendly, efficient & eager to inform. All my questions answered & all options explains clearly so I could make informed decisions on what needs to be done now & in the future. More

by masilver49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

July 17, 2025

Dealership Rating
Employee Rating

Service department is always pleasant and want to get you in and out as quickly as possible. Called and got an appointment the same day after connecting with a human..AI wanted to schedule 2 weeks out. Aweso More

by newbeat4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2025

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 16, 2025

Dealership Rating
Employee Rating

Great fast reliable service 👏 get the job done the right way around when you get serviced More

by DARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jul 17, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 16, 2025

Dealership Rating
Employee Rating

Prompt clean listened intently and went beyond everything I expected to service my car. Excellent service! More

by msdandee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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