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Clarence Smith
Clarence Smith at Volkswagen of Downtown Chicago

Clarence Smith

KBB Acquisition Specialist

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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5.0
11 Reviews
5.0

11 Reviews

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11 Reviews of Clarence Smith

November 14, 2025

Dealership Rating
Employee Rating

Clarence was very helpful in helping me sell my car. He was communicative, straightforward, patient and worked out a reasonable price for my car. I would be happy to work with him again. More

by Tosin A
Recommend Dealer
Yes
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Nov 14, 2025

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

July 30, 2025

Dealership Rating
Employee Rating

Straight forward, honest, wasn't too far off from what I expected for my trade in. Appreciate the fastness of getting into the dealership then out as well. More

by gayle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Davis Luckett , Jimmy Caprile

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Jul 30, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 18, 2025

Dealership Rating
Employee Rating

Excellent guy, helped me through the sell process and was very detailed in the whole process and helped me get an excellent deal on my car! Will definitely recommend to friends and family. More

by Sanbeanito
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Angel Guadalajara

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Jul 18, 2025

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

May 21, 2025

Dealership Rating
Employee Rating

Appreciate the honestly and showing love on the price of my car… I thought there was no wiggle room.. but they helped me tremendously More

by byranmitch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Davis Luckett , Jimmy Caprile

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May 21, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

May 01, 2025

Dealership Rating
Employee Rating

Came in to appraise my car. Friendly guy, helpful and answered all my questions. Wonderful experience. 5 Star More

by Tommy Malone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 01, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 25, 2025

Dealership Rating
Employee Rating

Jimmy really made it easy to come and get a car ! We were a little trouble and he made it a smooth and easy process More

by Jc
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Aguilera, Jonathan Oomens, Kelia House, Rocco Cesario, Davis Luckett , Julie Alejandre, Jimmy Caprile

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Apr 25, 2025

Volkswagen of Downtown Chicago responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

April 23, 2025

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Employee Rating

Clarence was very helpful with me when I called in . Easy to talk too and got the job done More

by Benfrank1500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 23, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

April 22, 2025

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Employee Rating

A dealership concerned with the satisfaction of each person they serve. Ethical and honest. You don't find that much now. More

by Dls4christ34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelia House

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Apr 22, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 14, 2025

Dealership Rating
Employee Rating

Wonderful, Kind. Made everything easy in and out. Was soo helpful explained everything to me… And got me in the car I wanted!!!! Go to her! More

by Mark Lemon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Avery Gathercole

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Mar 17, 2025

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience with us, Mark! We're happy to hear it went well and truly appreciate your feedback.

March 06, 2025

Dealership Rating
Employee Rating

Very easy going, honest, clear, and conversational. Got me in and out of the dealership. More

by john
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Shaun Scriven, Rocco Cesario

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Mar 06, 2025

Volkswagen of Downtown Chicago responded

Thank you so much, John, for choosing Volkswagen of Downtown Chicago! Please let us know if we can be of any more assistance.

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