Clinton Shelton

Never ever buy a car from here. I recently attempted to purchase a vehicle from Lithia Toyota Billings, and the experience was extremely disappointing and absurd. I placed a $500 I recently attempted to purchase a vehicle from Lithia Toyota Billings, and the experience was extremely disappointing and absurd. I placed a $500 deposit on a new Sienna that had not been built yet. When it came time to sign paperwork once the car was delivered to the dealership I noticed two line items totalling $1300 that had not been discussed with me, one called Permaplate the other was a Pulse Brake Light kit. When I raised concerns — citing their own paperwork stating that the “PermaPlate” package was not required and must be approved by the buyer— they became hostile and ultimately refused to sell me the vehicle. The dealership also tried to charge for an aftermarket “Pulse brake” equipment that was never disclosed before appearing on the contract. I did not want my car that I had placed a deposit on to be altered and was never told it would be. They could provide no explanation of why it was added without customer consent. The idea that a dealership would modify a new vehicle’s brake-light system before notifying the buyer is unacceptable. When I questioned these items, staff became defensive rather than transparent and refused to negotiate. Instead of addressing the clear discrepancy between their written contract and the fees they were demanding, they left a voice message stating they were refusing to sell me the car, all because I asked them to honor the terms they themselves provided. I’ve since purchased a vehicle from another dealership with zero drama, so the issue is clearly not standard policy — it’s Lithia Toyota Billings. Even after contacting Toyota Corporate, who agreed with me, they refused to negotiate. Consumers deserve honesty and transparency — not pressure tactics, hidden fees, or unauthorized add-ons. I would strongly caution anyone considering buying a car here to find someone else. This was the worst car buying experience I have ever encountered and we lost money for a flight and hotel since I was traveling from out of state. Do not give them your business. More

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Great help when we traveled through Billings. It was late and Clinton and Shawn were there and gave us information about other MT dealerships with services for our new Prius that requires mainten It was late and Clinton and Shawn were there and gave us information about other MT dealerships with services for our new Prius that requires maintenance. They had no openings for 4 days. Thank you both for easing our minds and helping us. More

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I called multiple times over the span of two months to the finance department to get a refund on warranties for a vehicle we sold. No response. We finally got a hold of someone and now they will only give the finance department to get a refund on warranties for a vehicle we sold. No response. We finally got a hold of someone and now they will only give us a refund on the warranty going back 1 month even though we started called them two months ago. This is ridiculous. Stay away from this dealership, this is horrible customer service and we should get a full refund More

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Tj was very kind and quick with getting me into a new car. He worked with me to make sure I was getting what I wanted car. He worked with me to make sure I was getting what I wanted More

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When we first went in the first salesman we worked with was terrible and we expected to leave empty handed but then TJ the GOAT was able to step in and make our experience 100x better. was terrible and we expected to leave empty handed but then TJ the GOAT was able to step in and make our experience 100x better. More

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Lithia Toyota sold me a 2019 Tacoma that is supposed to be "Certified preowned", but the fluids are low, the filters are dirty, the interior is filthy and has damage all over, there's a rattle that a deaf be "Certified preowned", but the fluids are low, the filters are dirty, the interior is filthy and has damage all over, there's a rattle that a deaf person could hear...this is what Lithia Toyota sells as a "certified preowned" inspected vehicle, they are not an honest company, watch yourself! I emailed and called for a week to make them make it right and all I got was lies and gaslighting! Waiting to hear back from Toyota now! More

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The dealership was very helpful when it came to purchasing the car and getting out the door. When it came to getting things done after the car was purchased, I had an extremely hard time contacting purchasing the car and getting out the door. When it came to getting things done after the car was purchased, I had an extremely hard time contacting anybody. I actually left five voicemails over a period of about three days, none of which were followed up on. I got lucky and expressed my dissatisfaction on a phone call with a different employee on a later day who helped fix my issues. None of the people who I left voicemails to ever called back, however. Not the best look on caring about the customer if you ask me! I will say, however, Lithia Toyota has been very quick to send me 1 million messages about rating them and their dealership. Hard to want to give a good rating when nobody will call me back… More

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Tj was so helpful with getting me into the right car that fit my personal needs. He made sure I was 100% confident in my purchase. I’m so happy with my new car!! fit my personal needs. He made sure I was 100% confident in my purchase. I’m so happy with my new car!! More

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I did a google review for Tj and the establishment, exceptional service! The whole process was fantastic! exceptional service! The whole process was fantastic! More

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Totally and completely blown away by the amazing customer service especially and particularly our salesman TJ Bromgard. He and his team went above and beyond anything they had to do to get me and my family i service especially and particularly our salesman TJ Bromgard. He and his team went above and beyond anything they had to do to get me and my family into the perfect vehicle that fits all our needs! If you need a vehicle and have less than perfect circumstances check these guys out.. I for one will be back for our next vehicle! More

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