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Cole Lutz

Overview Reviews (87) Inventory (101)

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Cole Lutz

Finance Manager

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

I have been in the industry since 2011! I love what I do, every day is a new day for me and it's always something different which is what I like ! Every customer is different and has different needs and that's what makes my job fun! I am a father to a 13 year old boy named Keagan, and have a daughter named Amelia that is now 6 years old ! I love the outdoors ! In my free time away from the store I like playing golf , softball, and like to hunt! I am looking forward to meeting you and helping your family with any vehicle needs you may have !

4.8

87 Reviews

4.8

87 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (87) Inventory (101)

Dealership Experience

13 yrs, 4 mos

Industry Experience

14 yrs, 5 mos

Specialties & Trainings

Finance

Toyota Certified

Presidents Club

Used Cars

New Cars

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87 Reviews of Cole Lutz

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April 21, 2025

Dealership Rating

Employee Rating

I drove here from Milwaukee, and I think it was worth every mile. I asked about a certain car, and it was actually there, no bait and switch. If I ever buy another new car, I'd gladly return here. every mile. I asked about a certain car, and it was actually there, no bait and switch. If I ever buy another new car, I'd gladly return here. More

by MORNINGGUY_99

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Matthew Buettner

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Apr 21, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

April 16, 2025

Dealership Rating

Employee Rating

Great communication! Financing was quick, easy and accommodating! Met all my expectations. Would recommend to others! Financing was quick, easy and accommodating! Met all my expectations. Would recommend to others! More

by SARA_R62

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Buettner

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Apr 16, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 17, 2025

Dealership Rating

Employee Rating

Matt was great to work with. He was up front, honest, and took the time to show me all the features on my new Tundra. I wasn’t sure if I wanted to get a Tacoma or Tundra and he w He was up front, honest, and took the time to show me all the features on my new Tundra. I wasn’t sure if I wanted to get a Tacoma or Tundra and he was patient with me as I made a decision. Highly recommend! More

by VINCE.DECKER

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Matthew Buettner, Mark Bechler

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Jan 18, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for sharing your experience with us, Vince! We're happy to hear it went well and truly appreciate your feedback. Mitchell Darrow mitchell.darrow@russdarrow.com

June 03, 2024

Dealership Rating

Employee Rating

Ralph was very attentive, answered all my questions wonderfully. I did not feel any pressure to purchase a vehicle. They let me decide on my own. I would recommend. wonderfully. I did not feel any pressure to purchase a vehicle. They let me decide on my own. I would recommend. More

by candmforever937

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ralph racette

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Jun 03, 2024 -

Russ Darrow Toyota of West Bend responded

Thank you for sharing your positive experience at Russ Darrow Toyota. We are pleased to hear our team was helpful and made your visit pressure-free. Your recommendation is greatly appreciated.

April 27, 2024

Dealership Rating

Employee Rating

Our salesperson Klayton was super helpful with vehicle options, and actually drove back to our house to pick up a check. options, and actually drove back to our house to pick up a check. More

by jgapinski15

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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April 24, 2024

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Fantastic service. Clearly cared about getting things right addressed all questions in a professional manner. Clearly cared about getting things right addressed all questions in a professional manner. More

by thomsonandy2

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Danny Shutts, Dan Domask

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April 19, 2024

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Employee Rating

Very nice and worked with me to get me in my car at a fair price. fair price. More

by Kyle_zelda

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ralph Racette

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April 19, 2024

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Employee Rating

We worked with Ralph and Cole and they were both knowledgeable and professional. We were very happy with our service. knowledgeable and professional. We were very happy with our service. More

by Kate

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ralph Racette

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April 06, 2024

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Employee Rating

Ralph made the buying process very simple as well as financing. Would definitely consider again if/when purchasing another vehicle. financing. Would definitely consider again if/when purchasing another vehicle. More

by john_vaaj

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ralph

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December 28, 2023

Dealership Rating

Employee Rating

Excellent customer service. All around nice people. Great service department. Went above and beyond of what was expected All around nice people. Great service department. Went above and beyond of what was expected More

by wbnetsie

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eric Enders

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Cole Lutz

Finance Manager

Russ Darrow Toyota of West Bend

87 Reviews of Cole Lutz

Dealership Inventory (101 Vehicles)

Had a great experience?Spread the word.

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