Cole Peterson

Horrible service 3 hour oil change because a service manager wants to call a meeting manager wants to call a meeting More

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I scheduled my service and sent my car 2 days before so they'd have it and I thought it was taken care of. So fri and sat I called to find out the status due to no response from anyone there and both calls they'd have it and I thought it was taken care of. So fri and sat I called to find out the status due to no response from anyone there and both calls were received with confusion and no real explanations. So I asked to speak to the manager and he was busy and apparently too busy to call me back. I showed up on the following Tuesday to crack some skulls and the just said a guy had quit on them. I'd been calling and no one cared to look into it and get back to me. So finally almost a week later they put it in for simple work to be done, but it still wasn't completed until Thursday late afternoon. Friday I reached out by email and text but nothing. Finally at 5 I got through to them that it was done and I picked it up on Sat 1.5 wk later. That was giving me their highest customer service. More

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Went there for a simple oil change, they tried to charge me $185 to “check “ for an oil leak, then another thousand dollars to fix the oil leak. Then they neglected to turn off the “service engine soon“ lig me $185 to “check “ for an oil leak, then another thousand dollars to fix the oil leak. Then they neglected to turn off the “service engine soon“ light. Disappointed. More

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Horrible. Supposed to fix a recall. Kept it three days with no update. No return phone call. Finally went to get my car and they weren’t sure where it was. Fou Supposed to fix a recall. Kept it three days with no update. No return phone call. Finally went to get my car and they weren’t sure where it was. Found it and brought it home—unfixed. More

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Dealership does not take responsibility for when they damage people vehicles. Service manager is so unprofessional my mind exploded & the rest of the employees are not on the same page because you get a damage people vehicles. Service manager is so unprofessional my mind exploded & the rest of the employees are not on the same page because you get a different answer depending on who you talk to. More

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They took 2 hours and I had to ask for my car and not only that they didn’t do the oil change and the light for oil change is on and the sticker on the window is still with the old oil change. Terrible s only that they didn’t do the oil change and the light for oil change is on and the sticker on the window is still with the old oil change. Terrible service!! More

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Work was done promptly and well. They even washed my car and checked my ford pass points without being asked. They even washed my car and checked my ford pass points without being asked. More

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My experience was great people were friendly helpful kind and timely. The dealership is clean if you have to wait. and timely. The dealership is clean if you have to wait. More

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What I like about Larry H Miller dealership is that they always get my trucks in and out quickly. They always review what they have done and the cost. always get my trucks in and out quickly. They always review what they have done and the cost. More

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Unexpected charges Coupons turned out to be worthless Went in expecting $100 or so Left with $175 I wasn’t explicit enough and failed to communicate Went in expecting $100 or so Left with $175 I wasn’t explicit enough and failed to communicate More

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