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Cole Smith

Overview Reviews (39) Inventory (451)

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Cole Smith

Cole Smith | Page 4

Service Advisor

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.7

39 Reviews

Overview Reviews (39) Inventory (451)

4.7

39 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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39 Reviews of Cole Smith

May 18, 2026

Dealership Rating

Employee Rating

It was a quick drop off. Cole was very kind and prompt to explain things to me. I think the shuttle drivers were the absolute best! They were respectful, kind, and safe when Cole was very kind and prompt to explain things to me. I think the shuttle drivers were the absolute best! They were respectful, kind, and safe when driving! More

by NSANCHEZ280

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cole Smith

May 18, 2026 -

Germain Honda of Dublin responded

Thanks for sharing about your experience with Germain Honda of Dublin. We appreciate your business and hope to see you again soon! Best Regards, Larry Scott (General Manager)

May 16, 2026

Dealership Rating

Employee Rating

Cole is knowledgeable, professional and through. He cares about the customers and I trust his advice. He cares about the customers and I trust his advice. More

by PARSELLSH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 17, 2026 -

Germain Honda of Dublin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Cole here at Germain Honda of Dublin. Best Regards, Larry Scott (General Manager)

May 14, 2026

Dealership Rating

Employee Rating

Fast and friendly They made me want to come back for future oil changes and tire rotation. future oil changes and tire rotation. More

by MIKEPAMDELANEY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cole Smith

May 14, 2026 -

Germain Honda of Dublin responded

Thank you for noting the fast and friendly service on your Honda CR-V. We look forward to handling your future oil changes and tire rotations. Best Regards, Larry Scott (General Manager)

May 13, 2026

Dealership Rating

Employee Rating

Things were wrong I knew my husband would want to come back with car himself. Cole explained thoroughly everything and the cost. No pressure to get done that day. He also sent video of tire inspection. I back with car himself. Cole explained thoroughly everything and the cost. No pressure to get done that day. He also sent video of tire inspection. I truly appreciated that. More

by EZZITAE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cole Smith

May 13, 2026 -

Germain Honda of Dublin responded

We’re glad Cole’s thorough explanation and cost breakdown allowed you to decide on your own schedule. It’s great that the tire inspection video provided extra confidence in your CR-V’s condition. Thank you for the five stars and for trusting us with your Honda. Best Regards, Larry Scott (General Manager)

May 13, 2026

Dealership Rating

Employee Rating

Very good service. Advisor addressed all my concerns and had the vehicle completed on time! Advisor addressed all my concerns and had the vehicle completed on time! More

by tim_rogner

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cole Smith

May 13, 2026 -

Germain Honda of Dublin responded

Hello, thank you for the five-star rating. Cole was glad to address your concerns and complete service on your Honda on time. We look forward to serving you again. Best Regards, Larry Scott (General Manager)

May 11, 2026

Dealership Rating

Employee Rating

I appreciated Cole recognizing an error very quickly I was charged for an oil change but get 2 free per year was charged for an oil change but get 2 free per year More

by yogadog28

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cole Smith

May 12, 2026 -

Germain Honda of Dublin responded

Thanks for sharing about your experience with Germain Honda of Dublin. We appreciate your business and hope to see you again soon! Best Regards, Larry Scott (General Manager)

May 03, 2026

Dealership Rating

Employee Rating

I am still waiting for a response regarding the radio reset code Cole is not responding reset code Cole is not responding More

by Robertwright2579

Verified Customer

Recommend Dealer

Other Employees Tagged: Cole Smith

May 04, 2026 -

Germain Honda of Dublin responded

Thank you for your feedback. We sincerely apologize for your experience and for the lapse in follow-up. Our Service Director, Amy Pickens, has attempted to reach you while Cole has been out of the office, and we regret any inconvenience this may have caused. Please feel free to contact Amy at (614) 789-0117 at your convenience so she may further assist you. Best Regards, Larry Scott General Manager 614-388-8510 ext. 1134 lscott@germaincars.com

April 30, 2026

Dealership Rating

Employee Rating

Major work done and all done quickly The work was expensive The shuttle service was great expensive The shuttle service was great More

by Karabinusj

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cole Smith

Apr 30, 2026 -

Germain Honda of Dublin responded

Delighted you chose us for the major repairs on your Honda Pilot. It’s great to hear the work was completed quickly and that Cole’s shuttle service was convenient. We know major work can be costly and appreciate your confidence. Best Regards, Larry Scott (General Manager)

April 30, 2026

Dealership Rating

Employee Rating

Good service was in and out very quickly. Rep did an good job also too Rep did an good job also too More

by AGUERRERA0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 30, 2026 -

Germain Honda of Dublin responded

We’re happy to know that Cole provided efficient service on your Honda Clarity Plug-In Hybrid and got you back on the road quickly. Thank you for sharing your experience and letting us assist you. Best Regards, Larry Scott (General Manager)

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