Connor Marichalar

good customer service overall when i've brought my 2008 honda in for service over the years, in buying this newer 2024 honda vehicle, salesperson' Connor was very helpful and answered my questions to honda in for service over the years, in buying this newer 2024 honda vehicle, salesperson' Connor was very helpful and answered my questions to my satisfaction. also he showed good customer service in telling me that i could contact or come in with concerns/questions--very much noted/appreciated. a good retail business needs good customer service in order to stay in business--word of mouth advertising goes a long way. also tim was very professional and informative. carole neider motley, minnesota More

by RANEIDER Verified Customer Verified Customer

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After the initial meeting, during which we looked at the car we would eventually buy, the experience was completely negative. We felt bullied in signing paperwork before the car was even ready. The promised car we would eventually buy, the experience was completely negative. We felt bullied in signing paperwork before the car was even ready. The promised timing to pick up our new car was put off multiple times. Connor communicated but repeatedly promised timelines that were not accurate. We felt like we were put at the bottom of the list once we signed the paperwork. For example, when we signed paperwork on the second business day, we were told the car would be taken right away into the shop for detailing and cleaning. We were also told the door to the gas tank had arrived and would be painted and installed, and one week later that 3rd party vendor had not even been in to match the paint yet. Then we were told that vendor had the piece and was painting it and we could pick up the car that afternoon… But again Connor had not done his homework and the paint needed to cure for 12 hours so it would not be ready until the next business day. We picked up the car on the ninth business day into this process, and upon driving it out of the lot, discovered something was broken and a part needed to be ordered. We realize this was coincidental, but it further added to the negativity of this entire experience. Service manager Jim was spectacular. The first positive from Mills! An appointment was set up for me which I needed to change, and when I called and spoke with Sean, she could not have been less helpful. She was fairly rude on the phone and did not give the impression that she wished to be helpful at all. Now it has been 3 1/2 weeks and today is the day my car is finally getting fixed. However! It didn’t get fixed because the wrong part came in. This is the 24th day since I picked up my car, 32nd day overall. And the awful experience feels like it will never end. If other customers have experiences like ours, I’m surprised Mills is still in business. We will not use Mills again and neither will my friends or family. More

by Kathy S Verified Customer Verified Customer

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Never worked with or met Luke Jordan to my knowledge so I have no opinion. Working with Connor was as good or better than you could expect. He was very friendly and efficient. He offered some options and add have no opinion. Working with Connor was as good or better than you could expect. He was very friendly and efficient. He offered some options and add-ons but was not pushy in the least. Several years ago, I worked with their service department, and they were very good. They were always friendly and courteous. I would recommend Mills Honda to anyone looking for a Honda. More

by DGILL1 Verified Customer Verified Customer

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Buying my CRV was a great experience. Simple and quick. Everyone was friendly and helpful. Simple and quick. Everyone was friendly and helpful. More

by mnpita Verified Customer Verified Customer

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Pleasant and informative. I need twelve more words for you to accept this. Thank you I need twelve more words for you to accept this. Thank you More

by rgriffin98_98 Verified Customer Verified Customer

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Pleasant and informative. I need twelve more words for you to accept this. Thank you I need twelve more words for you to accept this. Thank you More

by rgriffin98_98 Verified Customer Verified Customer

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I had a great experience! Everyone was easy to work with and worked around my schedule which was greatly appreciated. Everyone was easy to work with and worked around my schedule which was greatly appreciated. More

by end Verified Customer Verified Customer

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Dealing with mills was a good experience, everyone were easy to talk with and I believe we had set on a fair price easy to talk with and I believe we had set on a fair price More

by MADCABIN Verified Customer Verified Customer

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I consider this to be a really good dealership. Conner was my sales representative and was very helpful. Conner was my sales representative and was very helpful. More

by NATWICK Verified Customer Verified Customer

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Very good dealership. Conner is a great sales representative and very helpful. overall a great place to buy, lease a new vehicle. WE have had many good comments on our ne Conner is a great sales representative and very helpful. overall a great place to buy, lease a new vehicle. WE have had many good comments on our new 2025 Ridgeline Transport, More

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