Craig Book
Craig Book at Carriage Ford

Craig Book

Service Advisor

Carriage Ford

908 Lewis & Clark Parkway
Clarksville, IN 47129

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4.9
29 Reviews
4.9

29 Reviews

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29 Reviews of Craig Book

October 21, 2025

Dealership Rating
Employee Rating

Great people to work with. Treated like family every time I enter the door. I feel like I don’t show my appreciation for this team enough. I knew several dealership owners in C More

by Roblamb2567
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

September 28, 2025

Dealership Rating
Employee Rating

For the most part the staff is friendly and dealership is conveniently located near me More

by g.engleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Thompson

Sep 29, 2025

Carriage Ford responded

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you find our staff friendly and that our location is convenient for you. We aim to provide a great experience for every visitor. We look forward to seeing you again soon!

September 12, 2025

Dealership Rating
Employee Rating

Offered me complementary brakes and rotors on the used vehicle I purchased and completed the service in 24 hours. More

by Jestrin5385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 15, 2025

Carriage Ford responded

Thank you so much for the five-star review! We're thrilled to hear that you had a great experience with us. It was our pleasure to provide you with the complimentary brakes and rotors on your used vehicle. We understand the importance of having a safe and reliable car, and we're happy we could get the service completed for you so quickly. We appreciate your business and hope to see you again in the future!

November 15, 2024

Dealership Rating
Employee Rating

Excellent customer service… personnel were accommodating, friendly and knowledgeable… Have vehicles serviced and repaired and will continue in the future. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Thompson, Amanda Jeffries

September 21, 2024

Dealership Rating
Employee Rating

I went to dealer for service without appointment and they worked me in and finished service within 2 hours and had me out. I have purchased 5 vehicles at this dealer and have been taken care of each time. I More

by Tommiegordon
Service Price Transparency
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Recommend Dealer
Yes

August 08, 2024

Dealership Rating
Employee Rating

Great service! Valet pickup is perfect and well communicated. People are very helpful and friendly More

by Papaw fleck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Thompson

July 25, 2024

Dealership Rating
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Got me in and out quickly, everyone was friendly and I’m confident in their work. More

by uhljason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Thompson

February 02, 2024

Dealership Rating
Employee Rating

Always been a great ford dealership. Been treated with respect for over 40 years. Will always recommend them. I've bought many vehicles from them and the service has been extremely good. More

by vandcdeckard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 23, 2023

Dealership Rating
Employee Rating

it sucks these are the rudest people i have ever dealt with will not be back to purchase another vehicle if it was the last dealership left to purchase a vehicle from i would take up walking More

by dkbaxter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Thompson

Jul 26, 2023

Carriage Ford responded

We sincerely apologize we did not meet your expectations, and would like to investigate further so we can do everything possible to rectify the situation. In order for us to investigate further we will need a little more information from you. Please reach out to us by email with your full name, and best contact number to amanda@carriageford.com or marty@carriageford.com. We look forward to hearing from you soon.

June 02, 2023

Dealership Rating
Employee Rating

Came in without an appointment. My rear passenger window would not close. I asked if they could roll it up for me until I could get an appointment to have it repaired I was in the More

by art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Thompson

Jul 26, 2023

Carriage Ford responded

Art, Thank you for taking time to share your experience. We are happy we could help, and truly appreciate your kind words. If we can help with anything in the future please do not hesitate to reach out.

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