Craig Hatcher
Craig Hatcher at Ken Ganley Subaru Wickliffe

Craig Hatcher

Service Manager

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

Contact Me
4.8
75 Reviews

Dealership Experience

7 yrs, 11 mos

Industry Experience

19 yrs, 6 mos

Languages Spoken

English English

4.8

75 Reviews

Write a Review

75 Reviews of Craig Hatcher

October 05, 2025

Dealership Rating
Employee Rating

The staff at the dealership was exceptionally helpful. The owner, Lou our sales representative and Tommy and Craig went above and beyond. Very happy with our purchase. More

by LINDAMIMOSA36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 07, 2025

Ken Ganley Subaru Wickliffe responded

Linda - thank you for choosing Ken Ganley Subaru Wickliffe and sharing your kind words about Lou, Tommy, and Craig! We hope to see you again down the road. Enjoy your new car!

August 31, 2025

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Good straightforward service experience. They do a good job explaining what needs to be done. More

by rod_macdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Kaminski, Brandon Beck

Sep 02, 2025

Ken Ganley Subaru Wickliffe responded

Rod, Thank you for the glowing review! We appreciate your support! - Ken Ganley Subaru Wickliffe

June 21, 2025

Dealership Rating
Employee Rating

Love it, the experience was excellent. ,people are very nice, good coffee, place always clean More

by Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Caja, Erica Caja, Darren Beck, Ken Eggers , Larry Clement

Jun 23, 2025

Ken Ganley Subaru Wickliffe responded

Thank you for visiting Ken Ganley Subaru Wickliffe! We appreciate your kind comments and hope to see you again next time!

June 09, 2025

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I have been a Subaru owner for the past 15+ years and have been very satisfied with their service department and the two Foresters that I have owned. More

by James
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Caja, Erica Caja , Annette Wagoner- Salvatore

Jun 09, 2025

Ken Ganley Subaru Wickliffe responded

James, we're delighted to hear about your long-term satisfaction with Ken Ganley Subaru Wickliffe and our service department! Thank you for being a loyal Subaru owner.

May 14, 2025

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Called this AM for oil change and got a 4:15 appointment. Was able to go bicycling while car was done. Communicated through texting and picked up when done. Car washed and recommend actions given. More

by rlardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2025

Ken Ganley Subaru Wickliffe responded

We're glad to hear you had a smooth and convenient experience with us at Ken Ganley Subaru Wickliffe. It's great that our team could accommodate your schedule and keep you informed throughout the process. Thanks for choosing us!

April 02, 2025

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Employee Rating

Jeff Leovic has made my car leasing exceptional. He is the reason I lease here! More

by COUGHETIME
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brad Lunar, Jeff Leovic, Franco Lanese, Jason Caja , James Callender

Apr 02, 2025

Ken Ganley Subaru Wickliffe responded

Your feedback made our day! Thanks for the five-star review! - Ken Ganley Subaru Wickliffe

March 22, 2025

Dealership Rating
Employee Rating

Great Employees Allie Grant is a fantastic salesperson. Craig Hatcher it’s fantastic as the new service manager More

by EDHAYWD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Allie Grant

Mar 24, 2025

Ken Ganley Subaru Wickliffe responded

We're delighted to hear that Allie and Craig provided you with excellent service at Ken Ganley Subaru Wickliffe! Thank you for recognizing their efforts, and we look forward to serving you again in the future.

March 05, 2025

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Employee Rating

Giovanni is great. The whole staff kept me informed through out the whole process. They are the best More

by domenicnoce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franco Lanese, Jason Caja, Erica Caja, Sam Velez, Darren Beck, Michael Campoletti, Harley Vecchio , Larry Clement, Annette Wagoner- Salvatore, Giovanni

Mar 06, 2025

Ken Ganley Subaru Wickliffe responded

Thank you for trusting Giovanni & the Ken Ganley Subaru Wickliffe team with your service needs! We appreciate the awesome feedback and look forward to serving you again next time!

February 25, 2025

Dealership Rating
Employee Rating

They have an incredibly friendly and knowledgeable staff ready to answer any questions that you may have. Impeccable sales and service teams. More

by Chris
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Russo , Giovanni

Feb 26, 2025

Ken Ganley Subaru Wickliffe responded

Chris, we're delighted to hear that our team at Ken Ganley Subaru Wickliffe made such a positive impression! Thank you for the wonderful feedback.

Feb 27, 2025

Ken Ganley Subaru Wickliffe responded

Hello Chris, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2025

Dealership Rating
Employee Rating

Great place to buy a car. Strong product knowledge. Went out of the way to find the car I was looking for. More

by GHARTMAN39
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jason Caja, Cristian Vasile

Feb 20, 2025

Ken Ganley Subaru Wickliffe responded

Thank you for the kind words! We're delighted to hear that our team at Ken Ganley Subaru Wickliffe could assist in finding the perfect car for you. Enjoy your new ride!

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