Cristian Guizar

CHRYSLER 300 PURCHASED FROM NORTHWEST MOTOR GROUP, PASCO, WA Monday, July 28th, 2025 Vehicle delivered from Northwest Motor Group in Pasco, Washington. Upon delivery, a cracked bumper was discovered and WA Monday, July 28th, 2025 Vehicle delivered from Northwest Motor Group in Pasco, Washington. Upon delivery, a cracked bumper was discovered and part of the driver’s side fender was sticking out. Thursday, July 31st, 2025 Discover that, although advertised with a backup camera, the backup camera does not work. Also that the analog clock does not work. Friday, August 1st, 2025 Discover a leak as is evidenced by a stain/spot in the driveway. Make an appointment with our mechanic of over 20 years to examine the vehicle on Wednesday, August 6th, 2025. Discover that the windshield and side windows are scratched. Saturday, August 2nd, 2025 Engine light comes on Wednesday, August 6th, 2025 Take vehicle to Europa Motors in Bellevue, WA. 9:00am Monday. August 11th, 2025 Pick up vehicle. Mechanic examined the vehicle and developed the following list of repairs that need making on the vehicle. Of note Europa Motors also sells vehicles and always makes all necessary repairs BEFORE selling the vehicle. Europa Motors’ list of repairs needed Backup camera Analog clock Catalytic converter Right front axle boot Transmission pan leak Radiator tank Left squirter broken Loose/cracked bumper Right front fog lamp bulbs and wiring missing Evap system Muffler Mechanic’s estimate for repairs: $5 - $10,000. Recommendation: return vehicle and get money back. More

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Carl and Christian we awesome in and out no problem. Quick and easy. Thank you Quick and easy. Thank you More

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Working with carl was a pleasure, he worked hard to get me what I wanted and at the price I asked for. I would recommend Carl to my friends me what I wanted and at the price I asked for. I would recommend Carl to my friends More

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Really regret buying this truck. So many issues with it now. I was insured that the truck had been gone over by two dealership. Got in home and the air cleaner looked like it hadn’t So many issues with it now. I was insured that the truck had been gone over by two dealership. Got in home and the air cleaner looked like it hadn’t been changed in 100 thousand miles . Was completely plugged, can’t believe the truck would even run. Now less than 500 miles after buying it the transmission is taking a xxxx. Plus the fact that I was told before driving 349 miles to buy the truck that everything worked. Took the truck on test drive and electric mirror didn’t work. Cup holder was broken and tailgate didn’t work. In the end it is my fault , I seen some red flags and should have walk away. More

by extremevft300 Verified Customer Verified Customer

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From the moment I walked into this dealership, I knew I was in great hands. The entire team was incredibly knowledgeable, answering every question I had with confidence and clarity. It’s rare to find a gro was in great hands. The entire team was incredibly knowledgeable, answering every question I had with confidence and clarity. It’s rare to find a group of professionals who are not only experts in what they do but are also genuinely passionate about helping customers find the perfect vehicle. The level of professionalism was top-tier from start to finish. I never once felt pressured—just guided and supported. They took the time to understand my needs and budget, and then walked me through options that made sense, without ever trying to upsell me on something I didn’t need. What really impressed me was their amazing inventory. Whether you’re looking for something brand new, pre-owned, or certified, they’ve got something for everyone—and at prices that are more than fair. In fact, I was blown away by the great deals they offered. They worked with me to get the best financing possible and made sure I was getting real value for my money. But what truly sets this dealership apart is their commitment to going above and beyond. Every detail was handled with care, from the test drive to the paperwork to the follow-up after the sale. They made what’s usually a stressful process feel smooth, easy, and even enjoyable. If you’re looking for a dealership that combines expertise, integrity, and outstanding customer service—look no further. This team sets the standard. I couldn't be happier with my experience and my new vehicle! More

by Jordan C. Verified Customer Verified Customer

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I recently purchased a 2013 Subaru Outback from Northwest Motor Group in Pasco, WA. I’m very pleased with the car and the process of the purchase, which was a bit more complicated, since I was buying it as a Motor Group in Pasco, WA. I’m very pleased with the car and the process of the purchase, which was a bit more complicated, since I was buying it as a Montana business owner and licensing it in MT and not in WA. My sales rep, Carl Robanske was entirely professional, friendly and helpful throughout the process. Because it would be 3 days before I could come to see and test drive the car, Carl was able to work out an arrangement for the car to be removed from the sales lot until I was able to travel to Pasco. I came as agreed on the scheduled date and time, test drove the car with Carl, was very pleased with it and completed the purchase within about an hour or so. I’ve given Carl 5 stars for his excellent handling of the sales process and only downgraded the dealership rating from 5 to 4 stars because there was some confusion and mishandling of the car title which delayed my ability to get the title transfer and registration handled in the time frame I had planned. Otherwise I couldn’t be more pleased with the entire sales process. More

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Gonzalo was super helpful courteous polite, knowledgeable. He is everything I would expect in a sales rep. I would definitely go back to Northwest motor group thank you sincerely John Reeder. knowledgeable. He is everything I would expect in a sales rep. I would definitely go back to Northwest motor group thank you sincerely John Reeder. More

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