Dan Matuza

I came here today to get service for my car. I have been driving for many years and have visited many service centers. I had many bad experiences before, so I did not trust service centers. B I have been driving for many years and have visited many service centers. I had many bad experiences before, so I did not trust service centers. But this time was very different. Two service advisors, Larry Biehl and Tim Biehl, changed my mind. They gave me the best service and made me feel comfortable. Now, I trust this place again. I can buy a car and get service at Smith Haven Jeep without worry. I am very, very thankful to both of them! More

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Worst dealer to get car repairs, gave my car in for a new cat converter which will cost over 3k, and getting run around, about “part being on order” was told when I brought in will be done in a few days. If cat converter which will cost over 3k, and getting run around, about “part being on order” was told when I brought in will be done in a few days. If they will sit on I should have been lent a car for the two weeks I am still waiting More

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I just bought a ram 1500 last December cannot get into a service appointment for months and got stuck twice the electrical power steering housing system 3000 miles has been sitting there for over two weeks. service appointment for months and got stuck twice the electrical power steering housing system 3000 miles has been sitting there for over two weeks. Still haven’t fixed it and no loaner either worst dealership ever. More

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Still blaming COVID for being understaffed and not having repair parts but the obvious truth is that this service center is mismanaged. Brad is rude and the service manager Dan will not return a call. They d repair parts but the obvious truth is that this service center is mismanaged. Brad is rude and the service manager Dan will not return a call. They do not stand behind their work and want 3 weeks to repair what another dealer completed in 4 hours More

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Missing item Bought my 2015 Dodge Ram 2500 from this dealership. Have had it serviced there for 2 years without any problems. In December 2017 I brought the truck Bought my 2015 Dodge Ram 2500 from this dealership. Have had it serviced there for 2 years without any problems. In December 2017 I brought the truck in for an oil change. a few days after I went to hook up my trailer and the reducer part for the hitch was missing. It was in the rear floor board since I bought the truck. Only a Ram owner or a serviceman would know where to look for this piece. When I called to let them know I was put though to a guy named Ben. I then was transferred to a supervisor named Dan. I explained to Dan that I bought a 2004 Ram 2500 from Security Dodge and had it serviced there for 10 years with no problems. And that for 2 years I have had this truck serviced by Smith-haven with no problems. He said that his people would not steal anything and basically called me a liar. After multiple phone calls to get him back on the line he finally picked up a few days later and said he spoke to the mechanic and he said he didn't take it. I told him he had to take it because nobody else even knew where this part is kept. He denied it again calling me a liar. I am so disgusted after this that I am seriously thinking of trading in my Ram for Ford 2500. This was no way to treat a 14 year customer with zero incidents or problems. Nice job Smith-Haven. You just lost a family member for 14 years. More

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Excellent quick reliable see Just wanted to take a minute and thank Dan and Mike from the service dept. Two of the most professional and courteous guys I’ve had the pleasure to de Just wanted to take a minute and thank Dan and Mike from the service dept. Two of the most professional and courteous guys I’ve had the pleasure to deal with. I had a few issues going on with my Ram Pick up and brought it in. These two guys made feel right at home and assured me the problems would be fixed. Mike called me every step of the way and put my mind at ease. A true gentleman. If you have any doubt that there is a problem with your vehicle bring it to Smithhaven Dodge service dept and talk to Mike. They will take care of everything. Hands down best service department I’ve ever had to deal with Sincerely Eric More

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Electrical problem I had a problem with my interior lights not working on my Jeep Wrangler. I contacted the service department and spoke with the service manager Danny I had a problem with my interior lights not working on my Jeep Wrangler. I contacted the service department and spoke with the service manager Danny. Danny got my vehicle right in and arraigned for me to get a ride home so I didn't have to call someone to pick me up. The problem was repaired by the tech Frank within a day. I highly recommend the service department and look forward to having my vehicle serviced there in the future. More

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Recall and oil change done Everything went smoothly. The dealership called me to schedule my recall and oil change which I thought was great cause I forgot. Thank you very much Everything went smoothly. The dealership called me to schedule my recall and oil change which I thought was great cause I forgot. Thank you very much More

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Don't waste your time anywhere else! The entire Smith Haven team went above and beyond to make my "end of the month" deal on my new 2017 ram 1500 sport! The one thing I loved most about t The entire Smith Haven team went above and beyond to make my "end of the month" deal on my new 2017 ram 1500 sport! The one thing I loved most about this dealership is that you don't feel they are taking advantage of you. They gave me a fair deal and treated me with respect. The staff was very professional and honest. Everyone was walking around with big smiles and looked very happy. I am looking forward to my complimentary oil changes and inspections for LIFE! This place really is the home of the real deal!! More

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I feel comfortable purchasing a car They made me and my wife very comfortable. It was very easy and I purchase a great car me and my family are very happy with it thank you so much Smith They made me and my wife very comfortable. It was very easy and I purchase a great car me and my family are very happy with it thank you so much Smith Haven Auto Group More

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