Dana Renaux | Page 10

The only thing I would say is that I called twice and emailed once for an update on my truck and got no response, my husband had to call after it had been there for 3 days not including the weekend to ge emailed once for an update on my truck and got no response, my husband had to call after it had been there for 3 days not including the weekend to get an update on the truck. I would have appreciated a call back even if it was to say they hadn’t got to it yet. More

by chall902 Verified Customer Verified Customer

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I always go back for a reason. Kim in service is the best. Extremely happy with the service Kim in service is the best. Extremely happy with the service More

by tjorgensen Verified Customer Verified Customer

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3 hour oil change. Not good. Heard about being a man short in detailing but does that make an oil change 3 hours? Not good. Heard about being a man short in detailing but does that make an oil change 3 hours? More

by SCOTT75GROW Verified Customer Verified Customer

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Excellent customer service when I was there for an oil change. Staff got me in and out within an hour with a complementary wash. change. Staff got me in and out within an hour with a complementary wash. More

by svtcobra22601 Verified Customer Verified Customer

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While I was upset. Luis was extremely confrontational. I was angry because my warranty had just expired 17 days prior to this and my Jeep only had 21000 miles on it. I Luis was extremely confrontational. I was angry because my warranty had just expired 17 days prior to this and my Jeep only had 21000 miles on it. I only found out after I paid for the repair that there was a goodwill extension the service department could have asked for. Luis acted like it was my responsibility. Sean advised me that I could pay for the repair contact Jeep and they could potentially reimburse me. I contacted Jeep and they stated they cannot do that and the dealership has to request a goodwill extension. This is the second Jeep I have purchased there and it will be my last. Although my experience with sales was exceptional the service department is complacent and lacks any sense of going above and beyond. More

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