Daniel Ayala

The whole process was fast but I had to bring back vehicle back twice for Maintenance. Upon home inspection I was missing a brake pad, that tells me that the car wasn't fully checked before selling. vehicle back twice for Maintenance. Upon home inspection I was missing a brake pad, that tells me that the car wasn't fully checked before selling. More

by GFAVIOLA88 Verified Customer Verified Customer

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Envision is great! Top notch techs and great service, someone is always willing to help! Killer lounge too 🙏🏼 Top notch techs and great service, someone is always willing to help! Killer lounge too 🙏🏼 More

by Kt Verified Customer Verified Customer

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I gave 1 star as required to give something. In my 50 years of vehicle ownership this is the worst experience I have ever had. Took vehicle in on Wed AM 2 Sep for window issue, Mike said he wo In my 50 years of vehicle ownership this is the worst experience I have ever had. Took vehicle in on Wed AM 2 Sep for window issue, Mike said he would call with status, no update. Fri received computer generated email at 0940 saying truck done and ready for pickup. Approx 230 mike left message saying same thing. Arrived dealership at 330 and mike said mechanic had locked keys in workbox and he would get them. Returned to dealer at 6 pm, no keys, asked if I could take truck and return Sat for key as I had spare and was told without key they didn't know what lot truck was in. Mike said he would call Sat Am with update. Again no call so I called them and was told Mike wasn't working. Only person in this whole process with integrity is Daniel the service manager. After blowing my top for the lies and run around he explained where we were in process, truck wasn't repaired and part wasn't available, I showed him message and email traffice and he said couldn't explain why that happened. He had master key and retrieved keys and truck for my retrieval and said he would try to reach out to Lancaster Ford for assistance as I am from out of town. Avoid this place at all cost. Why all the lies and deceit, just say not ready due to parts availability and come and get vehicle until parts come in! More

by ULTRASTANG Verified Customer Verified Customer

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Told Daniel the issues with the car. He had my car quickly taken in for the normal maintenance and for the repairs needed. He said I needed to leave the car overnight as certain parts ma He had my car quickly taken in for the normal maintenance and for the repairs needed. He said I needed to leave the car overnight as certain parts may need to be ordered, and also recommended that I replace the battery. I told him I would have my wife pick me up and be back club the next morning. While I was waiting, I sat in the large guest area finding it with two TV's, very comfortable with a coffee machine, soft drinks and snacks. Daniel called me later and told me the approximate cost. The next morning, my wife dropped me at the dealership. Daniel had been able to lower my cost of repairs, and the car was ready. I really great experience with Daniel handling my car. More

by SNOWDEN_MIKE Verified Customer Verified Customer

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Very disappointed in the service And I have a brand new bronco that already has problems bronco that already has problems More

by sunnyinsamo Verified Customer Verified Customer

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Daniel was very respectful and helpful. I was in and out extremely fast. I appreciate the help I was in and out extremely fast. I appreciate the help More

by MC Verified Customer Verified Customer

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Very professional, fast, and efficient with my Bronco. Finally have a trusted professional for my car Finally have a trusted professional for my car More

by BMURILLO1 Verified Customer Verified Customer

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Envision Ford has provided me with incredible customer service. I’m very grateful for the Service department representative, Mike Sacks, who goes above and beyond to ensure all my questions are answered a service. I’m very grateful for the Service department representative, Mike Sacks, who goes above and beyond to ensure all my questions are answered and concerns about my vehicle are addressed. More

by ISAACAVENDANO14 Verified Customer Verified Customer

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I always get courteous insightful information about my car and its condition. They do what they say they will do in a timely fashion. car and its condition. They do what they say they will do in a timely fashion. More

by Ssps515 Verified Customer Verified Customer

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Great service great representative thank you all for your pleasant kind patience!you all from beginning to end are a pleasure pleasant kind patience!you all from beginning to end are a pleasure More

by peggymelton333 Verified Customer Verified Customer

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