Ivan Castellanos

I want to start by giving credit where it’s due. Armani and Ephrahim were absolutely awesome to work with. From the moment I walked in, they were friendly, patient, and never made me feel pressured. Armani and Ephrahim were absolutely awesome to work with. From the moment I walked in, they were friendly, patient, and never made me feel pressured. They answered every question I had, kept me updated throughout the process, and genuinely made buying my truck exciting instead of stressful. They’re the kind of salespeople every dealership should have. Unfortunately, my experience with Sales Manager Carlos Castellanos was the exact opposite. We got down to about a $600 difference during negotiations, and instead of trying to work with me or even making me feel like my business mattered, he basically told me the dealership wasn’t coming down another dollar and that if I wanted the truck, I could call them. The way he spoke to me came across as condescending and dismissive. Honestly, I left fully prepared to buy a truck somewhere else because of that interaction. Later that same evening, I came back because the dealership had accidentally kept my CarMax appraisal offer. Ivan Castellanos said he looked for it, disappeared into a couple of offices for a few minutes, then came back and told me they had lost it. I ended up having to drive back to CarMax and get another one printed myself. I guess customer dissatisfaction runs in the family. Thankfully, the next day I had the opportunity to work with Internet Director Gabriel Palomeras, and everything changed. Gabriel was professional, respectful, and actually made me feel like my business was appreciated. He listened, communicated clearly, and got the deal done without making it feel like a battle. He completely turned around what had been a very frustrating experience. In the end, I’m happy with my truck and I’m glad I bought it from Envision Ford. Armani, Ephrahim, and Internet Director Gabriel Palomares were fantastic and deserve recognition for the way they treated me. If it weren’t for my experience with Carlos and Ivan Castellanos, this would have easily been a no brainer 5-star review. More

Report | Print

Very good service very happy with maverick will come back in the future for any other needs in the future for any other needs More

by DELFINO34CALDERON805 Verified Customer Verified Customer

Report | Print

Buen trato, honesto y con ganas de ayudar, también brinda mucha cofianza. No te presiona, te da opciones. mucha cofianza. No te presiona, te da opciones. More

by alejandrino.lunalira Verified Customer Verified Customer

Report | Print

The process was fairly seamless. Salesman were professional and very courteous. Diana was quite helpful. Gloria did great job getting all my paperwork. Thanks. Salesman were professional and very courteous. Diana was quite helpful. Gloria did great job getting all my paperwork. Thanks. More

by jnldink Verified Customer Verified Customer

Report | Print

Ivan was incredibly helpful throughout my entire vehicle purchase experience. He made the process easy, smooth, and stress-free. The vehicle I wanted wasn’t available anywhere nearby, but Ivan went above an purchase experience. He made the process easy, smooth, and stress-free. The vehicle I wanted wasn’t available anywhere nearby, but Ivan went above and beyond to secure my dream car from another dealership hours away. I truly appreciate the time, effort, and dedication he put into making sure I left completely satisfied. This is my third vehicle purchase with Ford, and experiences like this are why I keep coming back. Thank you, Ivan, for your outstanding service! More

by LUCIA.MARQUEZ44 Verified Customer Verified Customer

Report | Print

Buena atencion y dan toempo para ver bn los carros sin prisa y muy amables prisa y muy amables More

by DIEGOSANZ1919 Verified Customer Verified Customer

Report | Print

Great service knew what I was looking for gave me different options Happy with my new ride. different options Happy with my new ride. More

by FASTJUICE.YEAHENERGY Verified Customer Verified Customer

Report | Print

Easy to work with They were friendly and knowledgeable, and not overly pushy on sales and not overly pushy on sales More

by KARINE.WEG19 Verified Customer Verified Customer

Report | Print

Ivan is a super nice person and great seller he was very kind all the time kind all the time More

by ABELARDO.VALeRIO27 Verified Customer Verified Customer

Report | Print

One of the smoothest car buying experiences I’ve had. I would highly recommend Envision Ford and Ivan. I would highly recommend Envision Ford and Ivan. More

by tabithasteen3 Verified Customer Verified Customer

Report | Print