Daniel LaMar

BUYER BEWARE! !! We purchased a new 2022 Dodge 1500 Laramie in Sept of 2022. My husband received military orders for an overseas duty station and attempted to sell !! We purchased a new 2022 Dodge 1500 Laramie in Sept of 2022. My husband received military orders for an overseas duty station and attempted to sell the vehicle. Unfortunately, the Carfax for the vehicle is showing a brandished title due to the dealership incorrectly inputting the receiving and sale mileage. After bringing this issue to the dealership, the sales manager and general manager stated it was an "easy fix" and it would take 30 days or more to correct. We are about to leave the area and are now in a bind. Since the original buyer refused to purchase due to their discrepancy, I asked the dealer to purchase it. Both the sales manager and general manager refused to purchase it back. We had 2 buyers and couldn't sell the vehicle due to their discrepancy! I made a complaint to the Attorney General's office and the general manager, Randy Nelson, chose to state it was our fault and the DMV for not noticing their mistake. The complete lack of accountability for their actions speaks volumes. They only care about car sales and bringing in the commission without caring about the customer. This is a completely different experience from purchasing a vehicle from Ford in Marshfiekd or BMW in Springfield. Dodge in St Robert dealership seems to bank on the fact their customers are military and rotate duty stations so they never have to deal with their mistakes. Fortunately for future customers, I will not passively let their actions go without telling others how little they care about their customers. Instead of blaming others, how about taking responsibility for what was done and try and fix it??? More

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Thanks for all you guys do, everyone at dealership was fantastic I'm 58 years old I bought numerous amount of cars in my life this is the first time I left a dealership really feeling good feeling happy I fantastic I'm 58 years old I bought numerous amount of cars in my life this is the first time I left a dealership really feeling good feeling happy I got everything I need it the price I need it the payment I need it I was very very satisfied thank you very much to everyone there Lori everyone in the office Travis Morris thank you very much you made one happy old guy More

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