Daniel Rzepnicki

I’d like to start by recognizing Daniel Rzepnicki, who did an excellent job checking in my car and making sure all my concerns were documented. My vehicle is approaching 30,000 miles, and I’ve completed a did an excellent job checking in my car and making sure all my concerns were documented. My vehicle is approaching 30,000 miles, and I’ve completed all scheduled services at this dealership. This was the first time someone offered me a loaner vehicle during service, which I really appreciated. However, communication and follow-up could have been better. When the service took longer than expected, I had to call for an update and learned that the car would need to stay overnight due to a system issue, which I completely understood. The next day, I had to call again for a status update and was told that Daniel wasn’t in and no one could confirm the progress. When I finally received a call that the car was ready, the final bill didn’t reflect the extended warranty coverage for some parts. I had to point this out before the costs were adjusted. While some discounts were applied, I’m still not confident the warranty was fully considered. After picking up my vehicle, I also noticed that the maintenance reminder sticker on the windshield wasn’t replaced, and I even received an automated email reminding me to schedule maintenance despite having just completed it. This makes me wonder whether the most recent service was properly recorded in the system. The beginning of the experience was good. The middle and end not so much. For that reason I'm giving it two stars. More

by guilara Verified Customer Verified Customer

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Please write 15 word minimum. Please write 15 word minimum. Please write 15 word minimum. Please write 15 word minimum. Please write 15 word minimum. More

by matheus.berbet001 Verified Customer Verified Customer

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Best service department , I was always informed with the vehicle status by Daniel Rzepnicki my Service advisor and Erica Batchelder Service Lane Manager. I also met The General Manager Dan Rosengarten when vehicle status by Daniel Rzepnicki my Service advisor and Erica Batchelder Service Lane Manager. I also met The General Manager Dan Rosengarten when I viseted the new vehicle showroom . They made me feel like I was a VIP. Thank you Wakefield Subaru for excellent service and the freindy welcome that I received. More

by SARKIS001 Verified Customer Verified Customer

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The person I dealt with Dan “zip” could not have been better, the car was well serviced. However at the end of my experience a man working along side Dan who was frustrated w some aspect of a sale betwee better, the car was well serviced. However at the end of my experience a man working along side Dan who was frustrated w some aspect of a sale between them was extremely rude and aggressive to Dan in front not me and then left the room to go next door and scream about this issue cursing and yelling very loudly. It soured the entire experience and felt very unprofessional on his part. He was short, muscly , w a long beard and dark glasses and if I came in next time and he was there and not Dan I would walk right out. More

by lmancuso0 Verified Customer Verified Customer

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This dealership provides excellent customer service. They are on time, knowledgeable and unfailingly pleasant. I was especially pleased with Dan who helped me with some questions that I had. They are on time, knowledgeable and unfailingly pleasant. I was especially pleased with Dan who helped me with some questions that I had. More

by CARAMJ Verified Customer Verified Customer

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Dan was an amazing help and was able to answer all my questions regarded to my service. He also got me on my way quickly! questions regarded to my service. He also got me on my way quickly! More

by Clare Verified Customer Verified Customer

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Always great service at Albrecht Subaru. Everything was clearly explained, efficient and spot on. Wouldn't take the car anywhere else. Everything was clearly explained, efficient and spot on. Wouldn't take the car anywhere else. More

by ntenbroek Verified Customer Verified Customer

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Tanner was awesome when I checked in for oil change. He said it might be 90 minutes and asked if I was alright with that and I agreed. I was contacted by text less than an hour later that my car was fin He said it might be 90 minutes and asked if I was alright with that and I agreed. I was contacted by text less than an hour later that my car was finished. I was very happy. More

by ahealey42777 Verified Customer Verified Customer

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Took car in and was done before the estimated time and staff was amazing as well. staff was amazing as well. More

by LINDA_UNDERBAR Verified Customer Verified Customer

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Did not inspect my car. Missed oil leak, tire sensor damage and battery issue. They wanted to charge me $45 for the second time to clean my battery when they knew I needed a Missed oil leak, tire sensor damage and battery issue. They wanted to charge me $45 for the second time to clean my battery when they knew I needed a new one. I took my car to another Subaru dealer to get an honest inspection. Wakefield Subaru failed to tell me about issues because I was still under warranty and they didn’t want to pay for oil leak and sensor issue repairs. They talked to me as if I was dumb. Dismissed me with condescending attitude. Now I have to go thru the court system to make them honor my warranty. New ownership is horrible. I’ve owned Subarus since 2002. I haven’t had an issue until new ownership. This is the worst dealership. Buying a Lexus. More

by TSANCHEZ8 Verified Customer Verified Customer

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