Danny Townsend

Just avoid this dealership. We found the truck we wanted on Facebook Marketplace. The lady who handled the initial online contact was very nice. Because of the reviews I had We found the truck we wanted on Facebook Marketplace. The lady who handled the initial online contact was very nice. Because of the reviews I had read on Boditch prior, we were very hesitant to even inquire and shared this with her. I wish I could find this lady so I could share our disappointment was confirmed and sealed as of today! Also note, be careful with their shown price on Marketplace. It will not be the true price. Do not be a sucker like us. Read the tiny print! Because I shared my concerns about the bad reviews it does seem like everyone went out of their way to say hello when we walked into the dealership to buy our truck. Why do I say this? My husband went to today to get our first oil change and our truck detailed (which was a promissory detail from Boditch because they had no detailer on site when we bought out VERY dirty truck). All the windows had slime on them, it was fairly dirty inside and the outside of the truck could have been cleaner. We understood and were excited to get the truck actually cleaned as promised. What a joke! My husband said he walked into the dealership and felt like he could have been a ghost! No one greeted or even acknowledged him! It was reminiscence of the prior reviews we had read! He said it was awful. The detailing was completely SHAMEFUL. Windows untouched, wet puddles of water left on the floor mat and the truck was soaking wet on the outside. A young kid did the work. My husband is going to go outside and clean his windows in his truck for the next 30 mins plus because Boditch cannot back up their promises. We have a dirty truck that should not be that way, period. We should have had a perfectly clean truck and no hard feelings against this dealership! We gave them that opportunity. We truly did!! Did I tell you my husband had to drive an hour and half to get this quality of work done? Hopefully the changed the oil correctly! At minimum, our new truck should have had clean windows! The purchase of the truck… I told them specifically I was not going to pay more than 4.99% interest rate. I assumed they would get that for us considering both my husband and I have 800 plus credit scores. While getting to the home run stretch and filling out the paperwork we were hit with an almost 8% APR. At that point we just accepted it. I also should have EXPECTED it. The finance manager let us down. He never once explained our APR even though I had explained very clearly, nothing over 4.99%. It was slick. It is the finance MAIN job to get the rate you request and deserve! We immediately refinanced our vehicle at 4.62% and got 200 bucks for switching over to Navy credit. Glad to be out of anything with Boditch! More

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From the start, Lisa was very knowledgeable, friendly, professional and patient. She answered all of my questions without pressure. The buying process was smooth and we feel confident about our purchase. professional and patient. She answered all of my questions without pressure. The buying process was smooth and we feel confident about our purchase. I really appreciate her honesty and dedication to helping us find the right vehicle. Highly recommend asking for Lisa Trower if you’re shopping at Bowditch Ford! More

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Horrible customer service! New vehicle purchased over 2 months ago and the trade in still hasn’t been paid off despite speaking to the owner in person. New vehicle purchased over 2 months ago and the trade in still hasn’t been paid off despite speaking to the owner in person. More

by BENJAMIN.MARCHIONE Verified Customer Verified Customer

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Great service! Thank you for always meeting our car care needs!. Al and his team are the best! Thank you for always meeting our car care needs!. Al and his team are the best! More

by Robyncgiles7 Verified Customer Verified Customer

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Lisa is simply amazing! I walked into the dealership in tears because my rental car was cancelled and I needed to get home to see my mother who is in hospice. Her smile, h I walked into the dealership in tears because my rental car was cancelled and I needed to get home to see my mother who is in hospice. Her smile, her empathy, her reassurance that everything would be ok her willingness to serve...truly extraordinary. The entire staff just awesome! Amazing, amazing, amazing. If you are buying a vehicle come and see Lisa!!!!!! More

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Amazing service. The staff are welcoming, knowledgeable, and honest. The selection of vehicles is wonderful. The staff are welcoming, knowledgeable, and honest. The selection of vehicles is wonderful. More

by angie.taliferro Verified Customer Verified Customer

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