Darnell Caruso-Kelley | Page 21

Darnell is a gracious and polished sales associate. She is very well informed about al the facts concerning Mercedes vehicles and can answer any questions a customer might have concerning the car they want is very well informed about al the facts concerning Mercedes vehicles and can answer any questions a customer might have concerning the car they want to purchase. She has a great memory for remembering the customer's names and what they are looking for in a vehicle. Darnell helped us with the purchase of two vehicles; in September 2012, we bought a 2008 C 300 AWD for our son and in May 2013, we bought a new GKL 250 Blu Tec, which had to be ordered. She kept us well informed in a timely manner about the arrival time of our car at the dealership. She also managed to get my insurance company (USAA) to issue the discount certificates for my 2013 GLK 250. Darnell really goes the "Extra Mile" to assist her customers in getting the best deal. We will definitely return to Flagship Motorcars for our next vehicle. Thank you so much for having such a wonderful friendly sale associate. Sincerely, Dana Cronin More

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I will never have a need to go to any other dealership. Thank you, Darnell! You are the best there is and your team was so wonderful to me that I will never forget the kindness and compassion and respect t Thank you, Darnell! You are the best there is and your team was so wonderful to me that I will never forget the kindness and compassion and respect that I was treated with. I came in with no expectations and I was shown every car I wanted to see, and Darnell custom selected a car just for me! Flagship Motorcars carries a message of hope and today was a true example of human compassion, kindness, and understanding. I was beyond impressed with the exceptional professionalism and high level of respect in which I was treated. As soon as I walked in the door, I was greeted by a smiling, friendly, beautiful ,professional Mercedes Specialist Executive, Darnell. I explained to Darnell every fear and concern that I had about being approved for a lease or car loan, and Darnell put it out of my mind and directed me to some cars she thought I might like. It was exciting because I liked them all, but Darnell could tell I was comforable in the C300 because it had the feeling of the small car I was used to, but it also has all wheel drive! It was easy to tell Darnell about my fears regarding possibly being approved (or not) for a car loan because when I was going through cancer, I had to stop working for ahwile, and I took a setback. I fought the cancer for a few years, but I won the battle and now even though I am now five years cancer free, I was still driving my "bucket" list car that I thought I would never outlive , (but I did!), and, it seemed a little impractical to keep throwing money at repairs for it, and I decided I needed to get something more practical. I, again, expressed to Darnell my uncertainty of my ability to become approved for a lease and realized that it was time to time to find out-mainly because Darnell took the time to go over my finances with me and helped me to see what my options were, and she helped to put my mind at ease avout it. We then ventured out to the lot and took a c300 for a spin. It was easy to drive, and after driving the C300, I was already happy with a car. I moved on to some E series sedans and suvs, but I was too afraid to drive them because they felt too big for me. I was used to a small sports car, but one that did not have all wheel drive. What I really like about the C300 is that it is a sports car and a sedan wrapped in one- will all wheel drive- and just to help me even more, Darnell very generously worked to get the trade- in value of my old car up to this phenomenal and unexpected number, so it was easy to put money down and that was the perfect deal for me.It could not have been sweeter- and the finance team was also extremely compassionate and understanding. I enjoyed meeting everyone who was involved in the deal. I know Darnell was just as excited for me as I was excited for myself and when the finance manager told me I was approved I was overjoyed, and I could tell that it was heartfelt by Darnell. Darnell held my hand every step of the way, and paid special attention to my questions and needs and concerns. I have never felt so pampered by a car dealership anywhere ever. Darnell is by far the best car dealership executive I have ever met. I liked how she helped me think it through and how all the possibilities were explored and Darnell made the best possible solution happen. I traded in my 12 year old z3 Roadster for a beautiful 2013 c300w 4matic! My lease payments are shockingly low. It was a like a very good dream that all happened in a day's work. A day that Darnell worked very hard to assist me in my purchase,even putting her lunch aside. I will never forget how well I was treated by Darnell and how pleasant she made the entire car shopping experience from start to finish.Today, Darnell made it possibe for me to put the past behind me, and leave it all behind- the cancer is over- the bucket car is over- it is time to move on and look to the future. Feeling accepted and approved by the finance team was a huge step for me in moving forward with my financial future. I was so touched by their willingness to help me, and Darnell was able to act as a liaison to help me communicate with them, so we were all on the same page the whole time. I could not be happier to have met the kind people at Flagship. They are number one in my book and I will never go anywhere else because Darnell is the best there is. Wendy New Mercedes driver More

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My husband and I went in looking for a new car for his 40th bday present. Ending up walking out with 2 used Mercedes for both of us. Great deals that we couldn't say no to. Darnell got us everything we 40th bday present. Ending up walking out with 2 used Mercedes for both of us. Great deals that we couldn't say no to. Darnell got us everything we wanted. Everyone was vey nice. Darnell even gave us her cell phone so we could contact her 24/7. When we have had small problems with the cars, they have come to the house dropped a loaner and picked up our car because we have 3 kids and aren't able to easily drop our cars off. We will be going back in a few years for 2 newer Mercedes and we will definitely recommend this dealership. Grace has also been such a great customer relations person, understanding that we do have 3 kids and that my husband works making any service we need never an inconvenience for us. More

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Darnell was FABULOUS! Actually the entire staff was great! As soon as I sat down at Darnell's desk I felt comfortable and that I was in good hands. She was very upfront and honest; not your typical car great! As soon as I sat down at Darnell's desk I felt comfortable and that I was in good hands. She was very upfront and honest; not your typical car sales consultant. I originally wanted to purchase a Certified Pre-Owned but after leasing for so many years it was tough for me to wrap my head around all of the additional expenses that come along with it therefore we decided that leasing would be a good option for me. She found the perfect car with the perfect price for me and I could not be happier! I actually gave her a hug at the end of everything and I'm not a hugger! If you're looking for superb customer service and a fabulous car then I HIGHLY recommend going to Flagship Motorcars in Lynnfield and ask for Darnell! More

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From the minute I walked into the showroom I was treated like a VIP. I had the pleasure of being helped by Darnell Caruso-Stewart who was informative,knowledgeable and a true professional. A day later, afte like a VIP. I had the pleasure of being helped by Darnell Caruso-Stewart who was informative,knowledgeable and a true professional. A day later, after Darnell had helped me with the paperwork, I drove home in the car I had just stopped by to look at. Darnell made the experience of buying a car from Flagship Motors enjoyable. Thanks Darnell. More

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working with Darnell was a great experience. She is honest, up front and keeps it simple- she was on top of the whole process and delivered the car in a timely manner. I would do business again with D honest, up front and keeps it simple- she was on top of the whole process and delivered the car in a timely manner. I would do business again with Darnell and Flagship Motors. More

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Good Morning, Darnell spent several hours with me, Good Morning, Darnell spent several hours with me, she was informative, helpful, knowledgeable and ever so cool. I wiould refer all of my friends Good Morning, Darnell spent several hours with me, she was informative, helpful, knowledgeable and ever so cool. I wiould refer all of my friends to her. More

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darnell was outstanding!! I have never had a sales representative as attentive and considerate as Darnell. I love my new lease and a certainly a continued customer at Flagshipp otors. Helene Thibo representative as attentive and considerate as Darnell. I love my new lease and a certainly a continued customer at Flagshipp otors. Helene Thibodeau More

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