Darren Donofrio

Sales person was great made the buying experience easy management went out of their way to make sure we got the best price for our trade management went out of their way to make sure we got the best price for our trade More

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Easy process very efficient. Awesome place to go and service your car. I would definitely recommend this dealership for service Awesome place to go and service your car. I would definitely recommend this dealership for service More

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Fast service very nice people to deal with. Could have move cars and trucks on the floor to look at. Other than that great job! Could have move cars and trucks on the floor to look at. Other than that great job! More

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I always have great experiences at Ziegler Ram. Darren my sales guy is the best and he goes above and beyond. I recommend all my friends and family to Darren. Thanks Ziegler and Darren for always Darren my sales guy is the best and he goes above and beyond. I recommend all my friends and family to Darren. Thanks Ziegler and Darren for always taking care of me and my family. More

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🚩 My 2023 Dodge Durango SRT 392 Was Damaged While in Zeigler Dodge of Downers Grove’s Care – Then Mishandled I brought my 2023 Dodge Durango SRT 392 to Zeigler Dodge of Downers Grove on August 6, 202 Zeigler Dodge of Downers Grove’s Care – Then Mishandled I brought my 2023 Dodge Durango SRT 392 to Zeigler Dodge of Downers Grove on August 6, 2025 for warranty work on a low-coolant message and a “Rear Right Turn Signal Out” warning. They replaced the radiator under warranty but claimed my rear right tail-light assembly was cracked and therefore not covered, quoting over $1,100. No walk-around inspection was done when I dropped off the vehicle. I am 100 % sure that crack was not present beforehand. My own interior camera later showed non-service staff walking up to my SUV, taking personal cell-phone photos of my aftermarket sound system, and an employee inside my car on a personal call who disconnected my dash cam after realizing it was recording. The Service Director (Paige Moore) and General Manager (Darren Donofrio) were immediately defensive, refused to investigate, and denied warranty “in-house” rather than submitting a real claim to Stellantis. After continuing to drive, the turn signal eventually failed from water intrusion in the cracked housing. On September 29 at Jack Phelan Dodge in Countryside IL, a far more professional dealership found the actual root cause — an internal wiring-harness issue, not the crack. They replaced the wiring and repaired everything under warranty except the cracked lamp. I purchased a new tail light from them at a lower price and they confirmed the warning will clear once the harness installation is complete. This proves the original problem existed before the crack, meaning Zeigler Downers Grove misdiagnosed and mishandled the entire situation. Whether the crack was accidental or not, it occurred under their supervision, and I will never trust them with my vehicle again. More

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DJ was wonderful to work with. He explained evertything and was very pleasant and nice. He explained evertything and was very pleasant and nice. More

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Still haven't received my warranty refund after 4 months. Still haven't received my front license plate frame which is legal to have. Still have yet to receive a phone call back from any manager to handle th Still haven't received my front license plate frame which is legal to have. Still have yet to receive a phone call back from any manager to handle this situation. Brian or Darrin have yet to do their job fully. My salesman Peter is also no help, along with the sheisty finance guy Evanes who lied to me about my extended warranty pricing. I am owed Money from this dealership and they refuse to own up to it and so their part!! Highly DO NOT RECOMMEND More

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I will always. recommend anyone to go there that is looking for a truck or any vehicle. I have 4 relatives that has bought a trucks . The service is Amazing. Mike a recommend anyone to go there that is looking for a truck or any vehicle. I have 4 relatives that has bought a trucks . The service is Amazing. Mike always take good care of me. More

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A little less than a month ago, I went to buy a truck. I paid way too much money for it. The very next day, I took it to my mechanic just to make sure everything was okay — and it turns out it wasn’t. The I paid way too much money for it. The very next day, I took it to my mechanic just to make sure everything was okay — and it turns out it wasn’t. There are several issues, including electrical codes and a bad alternator. I returned it to the dealer to have it fixed, and all they did was ERASE THE CODES. They didn’t actually fix anything. When I took it back to my mechanic, he confirmed that no repairs had been done — just a cover-up by erasing the codes. I’ve called the dealer multiple times since, and to this day, they have not offered any real solution. It’s exhausting having to chase them down constantly. I live far from the dealership, and they know this, yet they’ve done absolutely nothing to help or make this right. My mechanic has told me the truck is not safe to drive and that using it could make the situation worse. Still, the dealer has done nothing. No help, no accountability — just silence. I’m beyond disappointed and completely done with the runaround. I would not recommend anyone go to this dealer. All they’ve caused me is stress, wasted time, and a major headache.. Not to mention the price listed on their website is completely different from what you get at the dealership. Totally disappointing. More

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Best service I've ever had, would recommend again. Nice, friendly, fast and efficient. Thank you! Nice, friendly, fast and efficient. Thank you! More

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