Daryl Hoe

Go to any shop but Southern Acura of Newport News. I've got the worst treatment in the world this last past month from this shop. I paid for diagnosis got got the wrong diagnostics got one problem but I've got the worst treatment in the world this last past month from this shop. I paid for diagnosis got got the wrong diagnostics got one problem but didn't fix everything. I've had to go back to the shop four times and still do not have my car running properly without no noise. I've had the shop manager Mr Britt involved in this whole thing and he emailed me today and told me that my situation for me wanting to have a copy of the paperwork of what is it going to cost I was informed that it wasn't even that serious. So because my service or my money or my vehicle is not that serious even until the manager of this sales center I think I need to take my business somewhere else where they can appreciate and give me good quality service for a reasonable price. Again Kevin and Cisco the sales rep are some of the best sales rep and polite and patient people I've ever dealt with in this world. Both of these sales rep have tried to help me get the problem fixed on my vehicle but because they are not technicians and they are not the manager of the shop they kind of was pushed to the side. While the technician tried to cover his own self because he had too many invoices to handle himself he only told me of one problem and not all the problems. When dealing with suspension it is not just one thing. So he told me about the sway bar link but not about the hardware to the struts which means I have to waste another day kill more time because this was not fixed or done the right the first time. The manager has not even offered to put me in a loaner vehicle to make sure that they keep the car and check it test drive it after they fix it to make sure everything is right. They fixed the sway bar links and no one test drove the car to see if the noise was still there. As soon as the car was fixed I called Kevin before I pulled off all the way out of the lot and told him that the car was still making the same noise. Also I sent him a text and an email. I also emailed the shop manager Mr Britt. all I asked for today was an email of a copy of the invoice for the work that they were going to perform and what it cost for a parts labor and how long it's going to take to get done and he referred back to my email and told me it wasn't that serious but he'll see what he can do to get Kevin to email me. That is not the response nor the conversation that I thought I would have with someone that was in charge of the shop. Again worse worst experience ever. And I've been coming to this shop since 2019 faithfully. Guess I have to find a new shop now More

by lyonsjermaine3 Verified Customer Verified Customer

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I have been coming to this shop since 2019. The staff management and all technicians have been nothing but the best I've been nothing but the best. I would not recommend no other shop outside o The staff management and all technicians have been nothing but the best I've been nothing but the best. I would not recommend no other shop outside of southern Africa of Newport News if you live on this side of the water to get your car replaced repaired and or diagnostic proper maintenance. I thank God for the staff I thank God for the management and I thank God for the new ownership of this dealership. I recommend this shop to all of my family and friends and anybody that may read this. If you're looking for a clean near waiting area, or if you looking for technicians that take pride in their work, or if you looking for sales reps with respect courtesy politeness as well as patients this is the shop to go to Southern Accra of Newport News Virginia. Apostle J Lyons More

by lyonsjermaine3 Verified Customer Verified Customer

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Great experience Thanks Seth and Amanda for your help. Looking forward to more great service. Looking forward to more great service. More

by adot818181 Verified Customer Verified Customer

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Best experience ever as always. Enjoy going to service at Acura. They are easy to deal with and always keeps me posted on where they are during the inspection. Enjoy going to service at Acura. They are easy to deal with and always keeps me posted on where they are during the inspection. More

by JMILTY1 Verified Customer Verified Customer

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They have always treated me well and Professional. Feel that they are working with me. Have used them since 2007. Feel that they are working with me. Have used them since 2007. More

by Bryan Verified Customer Verified Customer

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Excellent teamwork, great to work with. Very friendly and helpful. Knowledgeable in all areas. Darryl Hoe and Seth worked with me to resolve the bank paperwork in a timely manner. All shoul Very friendly and helpful. Knowledgeable in all areas. Darryl Hoe and Seth worked with me to resolve the bank paperwork in a timely manner. All should keep up the great work. They are an asset to the company. More

by acs5819 Verified Customer Verified Customer

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I purchased a vehicle from this dealership and they put that I had an electric vehicle instead of gas on my registration paperwork. I have contacted them multiple times for assistance and still have not re that I had an electric vehicle instead of gas on my registration paperwork. I have contacted them multiple times for assistance and still have not received any assistance. More

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I Just like the people and the quality of service,love doing business with them. doing business with them. More

by LILBITT757 Verified Customer Verified Customer

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I have a very good rapport with both my service advisor Mr. Kevin Rafeek, and still a very good rapport with my car sales man Daryl Hoe, and everyone else’s their at Southern Acura. I moved an hour and 20 Mr. Kevin Rafeek, and still a very good rapport with my car sales man Daryl Hoe, and everyone else’s their at Southern Acura. I moved an hour and 20 minutes away and still prefer to take my car there for service because I love the atmosphere and Mr. Kevin Rafael, Daryl Hoe, and everyone else their at Southern Acura. Mr. Kevin Rafeek is personable, empathetic, very attentive, caring, and professional. He also makes sure all of my concerns are addressed, looked at, and/or fixed if need be. More

by TRENNA_1973 Verified Customer Verified Customer

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Had flat tire, came in to get it fixed. Great flat tire replacement! Thank you Great flat tire replacement! Thank you More

by B Owens Verified Customer Verified Customer

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