Very efficient service department.
Have great confidence in them. Jane is the best. They were able to diagnose and repair when others did not.
Have great confidence in them. Jane is the best. They were able to diagnose and repair when others did not.
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by bpatrick16
Verified Customer
Verified Customer
Service Price Transparency
Junk fees ,up charges.
Charges for ,shop,supplies as in paper floor mats that don't work charges should not be there,extra profit
Charges for ,shop,supplies as in paper floor mats that don't work charges should not be there,extra profit
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by PCULLEY
Verified Customer
Verified Customer
Service Price Transparency
Very efficient and speedy completion of service.
Personnel were friendly and knowledgable. Will return again.
Personnel were friendly and knowledgable. Will return again.
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by JEC115
Verified Customer
Verified Customer
Service Price Transparency
My experience is always pleasant, and professional.
The staff treats me like a Cadillac owner should be treated.
The staff treats me like a Cadillac owner should be treated.
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by ksraposa
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2026 -
Val Ward Cadillac Inc responded
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
Everyone is so kind, friendly and helpful.
This was the 2nd time I had my car serviced and I’m so grateful that Val Ward Cadillac is my service center.
This was the 2nd time I had my car serviced and I’m so grateful that Val Ward Cadillac is my service center.
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by abfab57
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2026 -
Val Ward Cadillac Inc responded
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I wish my Cadillac dealer.
in Portage Michigan was even close to as good as yours
in Portage Michigan was even close to as good as yours
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by MSELKINS
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2026 -
Val Ward Cadillac Inc responded
We really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Outstanding dealership and the staff is very helpful,
friendly and very knowledgeable. The service manager will go the extra mile to get your vehicle serviced properly.
friendly and very knowledgeable. The service manager will go the extra mile to get your vehicle serviced properly.
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by DANWJOHNSON
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2026 -
Val Ward Cadillac Inc responded
We're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Efficient service and the staff was very friendly.
All of our services were completed in a timely manner.
All of our services were completed in a timely manner.
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by SUET218
Verified Customer
Verified Customer
Service Price Transparency
Feb 14, 2026 -
Val Ward Cadillac Inc responded
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Great service - timely communication, all work completed
as expected. Drop in, waiting area and pick up very well organized.
as expected. Drop in, waiting area and pick up very well organized.
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by davidlleyden
Verified Customer
Verified Customer
Service Price Transparency
Feb 12, 2026 -
Val Ward Cadillac Inc responded
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
It's always a pleasure having the Cadillac team preform
my service work, they are very understanding and always know what to fix.
my service work, they are very understanding and always know what to fix.
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by GEORGE@ONE-SOURCECONSTRUCTION.COM
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2026 -
Val Ward Cadillac Inc responded
Thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.