"Excellent Customer Service "
I live in Bangor ME but a part on my Saab was recalled and needed to be replaced so I Googled around and found Portland Volvo. The reviews were great so I made an appointment for 1030. My husband and I arrived at 1005, we were greated, told it would be about an hour, have a seat and we will fix you right up. We pulled off the lot at 1105 with a complete inspection list, replaced part and the best service ever given from a dealership that didn't charge us a single cent.
Portland volvo was awesome, I recently bought a used XC60, upgrading from my BMW sedan. The car is super comfortable and has a lot of the features I want. My sales consultant Colin M. was super helpful in explaining the features and safety equipment. Jason in the finance dept was awesome in helping out the business and money side of things. I was introduced to service and they were very helpful and explained the maintenance aspect with ease. Love this place! They definitely gained a customer for life!
"Fabulous customer service! "
Just purchased my third Volvo from Portland Volvo. Why? Solid, consistent customer service that is efficiently executed with kindness and consideration. The service department is the best I have ever dealt with for any vehicle, and when it's time to buy a new car, ask for Ralph D'Angelo - his follow through is excellent and he makes car buying a pleasant experience. Lastly, despite living in NH, my sale was flawless. When I went to register my car, all the paperwork was in order and it was super easy to do across state lines. You won't go wrong with Portland Volvo!
"Excellence from Service department"
Excellent service, brought carbinnfor oil change, inspection and remountingbwinter tires. They spotted cupping and wear two of the winter tires and suggested we replace them. As we live in the mountains we took their advice. Winter may be disgustingly late this year, but it will come.
Many THANKS to Dave, Joel and Bryan for taking such great care of us! And thanks to Mark for giving us info on prices for replacing the SAAB wagon.
Cynthia and Mitchell
"Joel is the man!"
I purchased my XC-90 here and bring it for servicing. The other day I noticed my inspection was expiring the next day and I was about to go on a long trip. Joel fit me into their busy schedule. I waited no more than 35 minutes and was on my way home. Thank you Joel and your service team!
"Like the concierge service at a five-star hotel."
My over-10-year experience with Portland Volvo's service department has been, quite simply, amazing. This department consistently goes the distance to make certain that your Volvo runs always at it's very best. I trust each and every service department representative. In particular, Bryan Woodworth, with his innate understanding of Volvos and their owners, has earned my trust and gratitude, again and again.
"Outstanding Customer Service!"
I love this Volvo dealership.
* Easy to contact someone right away by phone - no waiting in a queue
* Direct email address to the Service Rep. Who responds back within the same day!
* I can make an appt the same day for a service.
*Car loaners are new cars, that I would be interested in purchasing
*Car shuttle service to and from work while my car is being serviced.
*Free car wash coupon!
*Free Kureg coffee with a nice selection
Everyone is friendly and engaging when I walk in making eye contact, smiling and willing to help. Im not approached by eager car salesman when Im window shopping, yet they are right there working at their desks ready to answer any questions I may have.
The building is well lit and clean.
They have a nice waiting room.
They dont try to up sell me things I dont need. They only offer whats needed. And dont press when I say no thank you.
It's another reason why I drive a Volvo.
Im just a regular middle class working guy :)
"Our experience with this dealership has been all-round..."
Our experience with this dealership has been all-round superb. Purchasing our Volvo was a pleasant and reasonable process; the service has literally saved our lives. My wife was waiting for a heart transplant, when we received "the call" from Mass General Hospital that a match had been found for her. That began my frantic weekly commute between Boston, where my wife transitioned from the hospital to an apartment behind the hospital, and our home in Maine, for the three months of her transplantation and adjustment. On my first commute back home to Maine to be sure everything was ok with our house, warning signals appeared uncharacteristically in our faithful Volvo. The service guys checked me in immediately and turned our car around so fast that no time was lost. They sent me on my way back to Boston saying, "We'll worry about your car, Jack. Now you go worry about your wife." My wife is thriving four years later, and we have continued to receive the same consistently intelligent, loving care from Scarborough Volvo.
Other Employees Tagged:
Dave Ave, most recently, but absolutely everyone