The experience at your dealership was a horrible one.
The only time I felt like a human was when an attempt was made to sell a vehicle. Afterwards I felt abandoned to navigate the shark infested waters
The only time I felt like a human was when an attempt was made to sell a vehicle. Afterwards I felt abandoned to navigate the shark infested waters of your dealership. One issue encountered was attempting to get a second key for the used car I purchased. The manager in charge told me we do not provide spare keys for used cars. Mind you, the spare key is only $60.00 in the scope of the $31,000 plus that I will be paying for this used car. To add insult to injury, the tech in the parts department order me a blank key. Why would I want a blank key is beyond my comprehension. He proceeded to call me to ask me for more money towards the spare key. All you needed to do is take 10 minutes out of your busy day to ask " Mam is there anything else we can assist you with today? Provide me with accurate information regarding purchasing a spare key including the process in doing so. If I could do this all over I would have selected a more attentive dealership. You have lost a possible life long customer with the lack of empathy and basic customer service displayed by the staff at your dealership. But that probably doesn't even matter to your organization in the grand scheme of it all.
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by silvanagonzalez67
Verified Customer
Verified Customer
Oct 10, 2025 -
Greenway Kia West responded
Hi Silvana, I’m truly sorry to hear about your experience and the frustration you’ve described. What you went through is not the level of care or transparency we expect from our team, and I completely understand how disappointing this must have been. I’d like the opportunity to personally review your situation — especially regarding the spare key and communication you received — to make things right. Please reach out to me directly at anaslazaar@greenwayauto.com
so we can connect and resolve this promptly.
— Anas Lazaar, General Sales Manager
anaslazaar@greenwayauto.com
Excellent sale people they take good care of there
customers I will recommend you to my friends
customers I will recommend you to my friends
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by agreen7845
Verified Customer
Verified Customer
Oct 10, 2025 -
Greenway Kia West responded
Hi, thank you so much for your kind words and recommendation! We’re thrilled to hear our sales team took great care of you and made your experience a positive one. We truly appreciate your trust and look forward to welcoming you and your friends in the future.
— Anas Lazaar, General Sales Manager
anaslazaar@greenwayauto.com
Very professional and went above and beyound to assist me
in purchasing a 2025 KIA. I highly recommend Greenway KIA to all my friends and anyone interested in getting a good deal on a new car.
in purchasing a 2025 KIA. I highly recommend Greenway KIA to all my friends and anyone interested in getting a good deal on a new car.
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by crazyn124
Verified Customer
Verified Customer
Oct 10, 2025 -
Greenway Kia West responded
Hi, thank you so much for your kind words and recommendation! We’re thrilled to hear our team went above and beyond to make your 2025 Kia purchase a great experience. Your trust and enthusiasm mean a lot to us, and we look forward to welcoming you back for future visits.
— Anas Lazaar, General Sales Manager
anaslazaar@greenwayauto.com
I had a wonderful experience working with David Diaz!
From the start, he was extremely kind, patient, and really took the time to understand our needs. He went above and beyond to make sure every detail
From the start, he was extremely kind, patient, and really took the time to understand our needs. He went above and beyond to make sure every detail was taken care of and that we felt comfortable throughout the process.
David was also able to get us the best deal in Central Florida, beating out every other Kia dealership we compared. He truly delivered on every promise and worked hard to resolve all of our requests to make sure we drove away happy with the exact car we wanted.
If you’re looking for someone who is honest, professional, and genuinely cares about his customers, I highly recommend asking for David Diaz. He made the whole car-buying experience smooth and stress-free.
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by VAMSI P
Verified Customer
Verified Customer
Sep 02, 2025 -
Greenway Kia West responded
Hi VAMSI — thank you for the outstanding 5-star review! We’re thrilled to hear David Diaz provided such a kind, patient, and professional experience while helping you find the exact vehicle you wanted. At Greenway Kia West, our goal is to make the car-buying process smooth, transparent, and stress-free, and it’s wonderful to know David delivered that for you. We truly appreciate your recommendation and look forward to being your Kia dealership in Orlando for years to come.
— Anas Lazaar, General Sales Manager
📧 anaslazaar@greenwayauto.com
Great customer experience with David, very attentive and
professional. He answer all my question and take time to evaluate different options
professional. He answer all my question and take time to evaluate different options
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by Gabriel R
Verified Customer
Verified Customer
Jul 30, 2025 -
Greenway Kia West responded
Thank you, Gabriel, for sharing your great customer experience with us! We're thrilled to hear that David Diaz was attentive, professional, and took the time to answer all your questions and explore different options. At Greenway Kia West, our team is dedicated to making the car buying process easy and enjoyable for every guest in Orlando.
If you have any further questions about your new Kia or want to explore more features or offers, please reach out to me directly at anaslazaar@greenwayauto.com. We appreciate your trust and look forward to welcoming you back to Greenway Kia West—your go-to Kia dealership in Central Florida!
#KiaOrlando #GreenwayKia #CustomerExperience #CarBuying
– Anas Lazaar, General Sales Manager
Best customer service I’ve ever received from a
dealership very patient very humble and kind. Each and every person that helped me was a blessing. Especially Amime he went above and beyond to make
dealership very patient very humble and kind. Each and every person that helped me was a blessing. Especially Amime he went above and beyond to make the best deal.
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by Melina Raouff
Verified Customer
Verified Customer
Jul 19, 2025 -
Greenway Kia West responded
Thank you so much for your amazing review, Melina! We’re thrilled you had a great car buying experience with Greenway Kia West. Our team—including Amine, David, and Achraf—always strives to deliver patient, kind, and attentive service. We’re glad Amine went above and beyond to get you the best deal on your new Kia. If you have any questions or need anything in the future, please let us know. Enjoy your new vehicle, and thank you for choosing Greenway Kia West!
– Anas Lazaar, Sales Manager
anaslazaar@greenwayauto.com
I love Kia West.
I have purchased all of my Cars from here. Total kids in my family 10
I have purchased all of my Cars from here. Total kids in my family 10
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by q_anthony407
Verified Customer
Verified Customer
Jun 10, 2025 -
Greenway Kia West responded
Hi q_anthony407,
Wow—thank you so much for the incredible support and loyalty! We're honored that you've chosen Greenway Kia West for all your vehicles, especially with such a big family. Knowing we've earned your trust time and time again truly means the world to us.
We’re here whenever you or any of your 10 future drivers need us!
Best regards,
The Greenway Kia West Team
It was a great a experience, very friendly and provide
valid information to make the right decision.
valid information to make the right decision.
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by shannellevargas
Verified Customer
Verified Customer
May 31, 2025 -
Greenway Kia West responded
Thank you, Shannellevargas! We’re so glad you had a great experience at Greenway Kia West. Providing friendly, helpful service and the information you need to make confident decisions is what we’re all about. We appreciate you choosing us for your Kia needs here in Orlando!
— The Greenway Kia West Team
David the sales rep was the best, but the dealership
did not want to work with us, but we still end up purchasing a new vehicle.
did not want to work with us, but we still end up purchasing a new vehicle.
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by Nar2kas
Jun 24, 2025 -
Greenway Kia West responded
Thank you for your feedback, and congratulations on your new vehicle! We’re glad to hear David provided excellent service—he truly cares about his customers. We're sorry to hear the overall experience with the dealership didn’t meet your expectations, and we appreciate your honesty. Your feedback helps us grow, and we hope to deliver a smoother, more collaborative experience next time. Thank you for giving us the opportunity to earn your business!
—Greenway Kia West Team
From starts to finish my car buying experience was
galactic. From the sales to financing, was beyond exceptional! I highly recommend this dealership.
galactic. From the sales to financing, was beyond exceptional! I highly recommend this dealership.
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by swashington190413
Verified Customer
Verified Customer
May 27, 2025 -
Greenway Kia West responded
Wow—thank you so much! We're over the moon to hear your car buying experience was galactic! 🌌 From sales to financing, our team works hard to make every step exceptional, and it means the world to know we delivered. We truly appreciate your recommendation and can’t wait to welcome you back anytime.
— Greenway Kia West Team 🚗🌟