David Donato

Cocoa Ford has a well earned "F" BBB rating! Sold me a 2016 Transit Van for $22k in need of $23k in repairs, assured me it was in excellent condition denying anything wrong or any responsibility Sold me a 2016 Transit Van for $22k in need of $23k in repairs, assured me it was in excellent condition denying anything wrong or any responsibility for theft involved with the sale. Additionally I was charged miscellaneous $2,497 for services and items never mentioned or received! Before the sale I asked about a burning smell from the engine and was told a tech spilled some oil from the oil change on the engine block and nothing was leaking. Turned out it is a $9,248.88 repair is evident due to leaking turbo and oil seals discovered within days at local auto shops! I had to have the transmission and right wheel bearing replaced and have to add leaking coolant with every trip to this day. The burning fumes are highly toxic seeping into the van. I spoke with the manager who lies with every breath stating I signed for it as is yet the as is condition as indicated by them was in excellent with nothing wrong including the burning smell, far from the truth. I found these things out just a few days after the purchase from other local auto shops. This is fraud and misrepresentation on all levels. They will assure you that you will get what you pay for but that is NOT the case. They are extremely dishonest and the single worst dealership I have ever encountered in over 50 years. They take scam artist tactics to the next level. With the first rain water poured into the van through ceiling light fixtures. Up on a ladder I found the previous owner had attempted to caulk it but that didn't hold. Also, not visible from the ground was a smashed down rear section disabling the rear tail light. It goes on and on. More

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I had a great experience buying a new Ford Maverick from Cocoa Ford! I arrived at the dealership late in the evening and they still took their time to go through all the details and worked with me on a fai Cocoa Ford! I arrived at the dealership late in the evening and they still took their time to go through all the details and worked with me on a fair price . Frank is an amazing salesman, knowledgeable about his product and caring toward his customers. I didn't have a trade and Frank personally delivered my vehicle the following morning. Cocoa was a bit of a drive but the experience was so much better there than my local dealer. I would recommend Cocoa Ford to anyone looking to buy a new vehicle More

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My wife and I purchased a vehicle from them, and they were very laid back. No pressure, give us time to make our decisions. It was quite refreshing, not to be pressured into decisions. Are salesperson Cr were very laid back. No pressure, give us time to make our decisions. It was quite refreshing, not to be pressured into decisions. Are salesperson Craig was a good guy? He took a lot of time with us to show us the car and explain everything to us.As it is a plug in hybrid, a new car to us More

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Bought my truck there , have all of my recommended work done there and as soon as the new trucks go on sale for half price , I’ll buy another new one there! done there and as soon as the new trucks go on sale for half price , I’ll buy another new one there! More

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Service writer advised me to get OEM compressor at twice the price of aftwrmarket the Endurance warranty authorize ro save time in uncertain delivery. It took just as lomg to het the Ford part ao I saved n the price of aftwrmarket the Endurance warranty authorize ro save time in uncertain delivery. It took just as lomg to het the Ford part ao I saved no time but apent twice the pricenid the AC repair. Not a good experience. More

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Mr David Skinner Service advisor was great with his communication on the issue with my vehicle. He advised me on a couple of different options on the repair and explained them thoroughly so I could cho communication on the issue with my vehicle. He advised me on a couple of different options on the repair and explained them thoroughly so I could choose the option that worked best for me. The work was completed in a timely manner and my vehicle was back to working order. More

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Great dealership. Got right in and was done and on my way in less than a hour. Got right in and was done and on my way in less than a hour. More

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Cocoa Ford took take care of me and my needs in a very desperate time in my life!!! They did right by me and they made sure I was 100% completely happy and satisfied!!! I definitely recommend seeing Ted i desperate time in my life!!! They did right by me and they made sure I was 100% completely happy and satisfied!!! I definitely recommend seeing Ted in sales to purchase your new vehicle!! He will take care of you!! Thank you Ted and everyone else that assisted me in my time of need and thank you for putting up with my emotional situation! Your guys ROCK!! More

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No pressure you really worked for me I feel got a great deal very happy thank you i deal very happy thank you i More

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