Always friendly, detailed and pleasure to work with.
Explain all services needed and upcoming. I usually wait for my vehicles service who’s is the standard oil change tire rotation etc. comfortable loun
Explain all services needed and upcoming. I usually wait for my vehicles service who’s is the standard oil change tire rotation etc. comfortable lounge area clean restrooms.
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by CHRYSTENE
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2025 -
North Bay GMC Cadillac responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing North Bay GMC Cadillac. We look forward to having you as one of our valued customers for many more years to come!
The leasing process went smoothly and efficiently.
. The only issue I had was the extremely long delay in getting a trailer hitch installed…. 3 months … but this was I was told due to a parts shorta
. The only issue I had was the extremely long delay in getting a trailer hitch installed…. 3 months … but this was I was told due to a parts shortage. My salesman Franseco was. very professional.
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by Ag
Verified Customer
Verified Customer
Sep 22, 2025 -
North Bay GMC Cadillac responded
Thank you for your feedback! I am pleased to hear the leasing process was pleasant and smooth for you! I do apologize about the delay in getting your issue addressed, there is an occasional delay on retrieving parts . If you would like to further discus your experience or for any other service needs please feel free to reach out to me!
Victoria Valette
Customer Experience Manager
North Bay Cadillac GMC
Sep 22, 2025 -
North Bay GMC Cadillac responded
Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!
Made appointment.
Nice accommodations while dropping off and picking up for me. Monday I gave it in Tuesday I got a loaner Wednesday I got it back.
Nice accommodations while dropping off and picking up for me. Monday I gave it in Tuesday I got a loaner Wednesday I got it back.
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by Nick & Tina
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2025 -
North Bay GMC Cadillac responded
Thank you, Nick & Tina! We’re glad the process went smoothly and that you were comfortable with the accommodations during drop-off and pick-up. We appreciate your business and look forward to assisting you again in the future.
Victoria Valette
Customer Experience Manager
North Bay Cadillac GMC
Everybody was very nice they took my car on time did the
work that had to d
work that had to d
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by Bobres520
Verified Customer
Verified Customer
Sep 22, 2025 -
North Bay GMC Cadillac responded
Thank you for your review! We’re happy to hear that our team took care of your car on time and made the process a positive experience. We appreciate your trust in us and look forward to helping you again. We sincerely value your business and look forward to your next visit.
Victoria Valette
Customer Experience Manager
North Bay Cadillac GMC
The facilities are very clean; the staff is very
knowledgeable and helpful; the service was good.
knowledgeable and helpful; the service was good.
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by SHOSHTYSON
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2025 -
North Bay GMC Cadillac responded
Thank you for sharing your feedback! We’re glad to hear you found our facilities clean, our staff knowledgeable and helpful, and that you had a good experience with our service. We look forward to welcoming you back again. Thank you for choosing North Bay GMC Cadillac.
Victoria Valette
Customer Experience Manager
North Bay Cadillac GMC
Terrible experience at North bay cadillac.
They waste your time and are incompetent to say the least .
They waste your time and are incompetent to say the least .
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by Northbaycadillac
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2025 -
North Bay GMC Cadillac responded
Thank you for sharing your feedback about your experience at North Bay Cadillac. We strive to provide efficient and reliable service, and it’s clear we did not meet that standard during your visit. I’d like the chance to speak with you directly so we can address your concerns and ensure they’re properly resolved. Please contact me at 516-487-2222 at your convenience.
Victoria Valette
Customer Experience Manager
North Bay Cadillac GMC
Technicians are nice and kind and Sophia was amazing.
She is knowledgeable and super kind.
She is knowledgeable and super kind.
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by Lovegod71
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Sophia
Sep 19, 2025 -
North Bay GMC Cadillac responded
Thank you for your kind words! We’re glad to hear our technicians took great care of you and that Sophia made such a positive impression. We’ll be sure to share your feedback with her and the rest of the team. We truly appreciate your business and look forward to serving you again.
Victoria Valette
Customer Experience Manager
North Bay Cadillac GMC
Just great.
Full of helpful, kind people. Good job everyone! Thanks for all you did, John.
Full of helpful, kind people. Good job everyone! Thanks for all you did, John.
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by JOANABERK
Verified Customer
Verified Customer
Other Employees Tagged:
John Tehrani
Sep 19, 2025 -
North Bay GMC Cadillac responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at North Bay GMC Cadillac are glad to have you as a customer.
Thank you again for excellent service it is always a
pleasure to bring car in for service quick professional service Sofia is great thank you
pleasure to bring car in for service quick professional service Sofia is great thank you
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by United
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Sofia
Sep 19, 2025 -
North Bay GMC Cadillac responded
Thank you for taking the time to share your experience with us! We’re so glad to hear that each visit has been a positive one and that you continue to receive quick, professional service. Sophia will be delighted to know her efforts made such a great impression. We truly value your loyalty and look forward to welcoming you back for your next service.
Victoria Valette
Customer Experience Manager
North Bay Cadillac GMC
I’ve been leasing cars from you for over 15 years, and
the service center used to be a pleasure to deal with. Unfortunately, the recent experience has been disappointing.
My radio hasn’t worked for over
the service center used to be a pleasure to deal with. Unfortunately, the recent experience has been disappointing.
My radio hasn’t worked for over a year, but I didn’t have time to bring the car in until now. When I finally scheduled an appointment—after three recalls—the team refused to look at it because I was 3,000 miles past the warranty, even though I had booked the appointment earlier but had to wait for a loaner. On top of that, the service brake pad warning was ignored.
It feels like the approach now is: “pay up or we don’t know you.” The manager could have easily made a few calls, just like the team quickly pointed out that I needed new filters. Instead, there was no effort to support a long-time customer.
I still have one year left on this lease, and I’ll drive without a radio if I must. But after this, I’ll be taking my business elsewhere. There’s no loyalty shown to customers anymore—very different from the old days when you felt appreciated for your business.
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by joseph56
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2025 -
North Bay GMC Cadillac responded
Joseph, thank you for sharing your feedback and for being a loyal customer with us for over 15 years. We truly value the trust you’ve placed in our dealership during that time. I’m sorry to hear that your recent visit did not meet the level of service you’ve come to expect. As we discussed on the phone, once a vehicle is outside of the warranty period, repairs do become the customer’s responsibility, as our technicians must be compensated for their time and expertise. While I understand your frustration, please know this policy is consistent across all repairs once coverage expires. That said, your comments are important to us, and I will share them with our team so we can continue to improve the way we communicate and support our long time customers. We hope to have the opportunity to regain your confidence in the future.
Warm Regards,
Victoria Valette
Customer Experience Manager
North Bay Cadillac GMC
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