David Lara at Pape Subaru

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: David Lara

My Review of Pape Subaru:
We were in the market for a used car... something great on gas and affordable. We looked at the dealership we typically go to and their selection just was not what we expected. We found the perfect fit with Pape. From the moment we spoke to David we knew our experience was going to be great. However we never expected it to be so smooth and fun! That is right I used the word "fun" in describing our car buying experience. He listened to what we had to say and was sensitive with our price point. Never once did we feel like we were being sold. The day we went to pick up our 2010 Kia Forte he had even bought small gifts for the kids. The entire family walked away with a smile on their face. When we are ever in the market to purchase a vehicle in the future we will go nowhere else other than Pape Subaru. They are in the business of relationship building and just happen to sell cars. They have customers for life! I highly recommend this dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Lara, Larry Stark

My Review of Pape Subaru:
I had an exceptional experience at Pape Subaru. I found David Lara to be extremely attentive to my needs and goals in the purchase of a new Impresa Premium 5 door vehicle. I appreciated David’s time and attention to details. I have had some great and not so great experiences in the past at purchasing cars. Pape Subaru offered outstanding customer service in a highly professional atmosphere. They were extremely thorough, trustworthy, fair, and answered all my questions completely.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Lara, Keri Lavoie

My Review of Pape Subaru:
First experience with any Pape dealership and an excellent one it was! I called Pape Subaru and was connected with David Lara, David listened carefully, understood that I was coming in at my lunch break and knew I needed to have my trade-in evaluated and a test drive in a Forester. When I arrived, David wasn't immediately available (we didn't have an exact time figured out) but he had one of the sales people ready with keys to test drive a Forester that he thought would fit my need and to take a look at my trade. Image that, someone who respects that I have limited time and is prepared to make sure that time is spent efficiently, I was impressed! Test drive by myself too! Wow! It drives me nuts that a sales rep HAS to drive with me like I might steal or go for joy ride, impressed even more! Came back to the dealership, David met me, apologized that he wasn't able to meet with me when I came in and was almost done with his current customer but asked if I needed anything. I asked to see a model with leather, he quickly handed me keys to a "Limited" asked if I wanted to test drive it as he'd have plates put on, I passed, just wanted to sit in it. In a few minutes I was back in the dealership. He had numbers clearly written down, none of this "trade difference" with magical sales terminology that somehow was suppose to mesmerize me with "if we can get you where you need to be... will you buy this vehicle within the next .5 seconds..." Nope, just said, "I know your time is limited, this is where we are, bring your wife in for another test drive if you like and give me call if you have questions." Wow!

My wife and I came back that night, worked a reasonable deal, picked up our 2012 Subaru Forester Premium with the cold weather package that Saturday. Love it! I was trading a VW Sportwagon TDi because we live on a road with a hill and even with snow tires it is with lots of work and worry that we may not get up the hill. VW was horrible in snow and we really needed the AWD of the Subaru. No snow yet to test it out but I have no doubt it will not be a problem

Thanks David! Thanks Keri (she was behind the scenes working the numbers)! One of the best experiences buying a car in a long time. I would HIGHLY recommend Pape Subaru and the great team over there! Outstanding Customer Service, excellent work ethic, friendly, no pressure, good price. Pape is what "makes Subaru a Subaru" for Maine!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Lara

My Review of Pape Subaru:
Pape Subaru really did "make my day"! They were friendly, fun and enthusiastic. They went above and beyond to make me a happy customer. This was the best car buying experience I have ever had!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Lara

My Review of Pape Subaru:
Our purchasing experience at Pape Subaru was well managed, efficient, informative, convenient, and pleasant. My wife and I were particularly pleased with the opportunity of working with the dealer salesman, David Lara. From the outset, he directly expressed his desire to meet our needs and not, primarily, those of the dealership. We were introduced to the dealership team during the decision making process and felt the strong and mutually supportive structure of that team. In addition, we enjoyed the personal relationship that we developed with David during the sales process.

We would not hesitate to recommend Pape Subaru to our friends and look forward to a continued relationship with this dealership and its employees.

Dave and Clarice Scotton

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Frazier, David Lara

My Review of Pape Subaru:
I never thought I could buy a brand new car until I walked into Pape Subaru!! This was the best car buying experience I have ever had. I was treated with respect. I was not pressured to buy a vehicle. The sales guy was very friendly he made me feel really comfortable. David was interested in what type of car would best suit me and my needs and made sure I would not only be happy with the choice I made but it would fit all my needs and lifestyle. When I did pick the style/model I liked, everything was explained to me about the paper work not only til I understood, but also until my husband was happy. I have never left a place where someone sold me something and had my husband actually say that was a great deal I liked so and so. But at Pape he also felt that we were treated fairly and not taken advantage of and sold something that was not right for us. I will tell everyone I know where I got my car from. It was a fantastic experience. I recently hit my 3000 miles and took my car in for an oil change. Which was very easy and convenient to schedule on line. When I arrived I was met in the parking lot by a member of service telling me where to park my car. When I pulled into the bay the gentleman who sold me the vehicle came over to say hello to me and asked me if I had any questions concerning the car. Service was quick, which was great because I left work to have it done and missed little time. I believe I delt with Scott in service. I just cannot say enough about every employee at Pape that I came in contact with. They were all professional, friendly and knowledgeable.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Lara

My Review of Pape Subaru:
We bought a 2011 Legacy and were so pleased with the car, the service and with the experience that we decided to replace an older Outback with a 2012 Outback. Our salesman for both transactions was Davis Lara. He was knowledgeable, helpful, and a real professional. He made the car purchasing easy and fun. All of the Pape personnel have been top notch, from David, to the business manager, to the service department, as well as the courtesy van driver, Bob. We highly recommend Pape Subaru.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: David Lara, Keri Lavoie, Bob Schulte

My Review of Pape Subaru:
On our recent visit to Maine I had no intention of buying a used Subaru for my son. However, upon visiting Pape Subaru, we found the perfect fit! I've passed on a lot of deals before and couldn't walk away from this Impreza. I told David what price range we could work with and what payments would fit our budget and he and Keri made that happen. The experience was possibly the easiest and friendliest encounter I've ever had with a car dealership. David is incredibly personable, knowlegable and really instilled a lot of confidence in my decision making during this purchase. I thank everyone (including Bob who got me through all that paperwork!) at Pape Subaru for making our entire family a little happier (my youngest got his brother's OLD Impreza!).

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Lara, Keri Lavoie, Bob Schulte

My Review of Pape Subaru:
I contacted several Subaru dealers in New England and found Pape to be the most helpful and responsive. They also offered the best price so the decision was easy. The rest of the purchase and delivery process went smoothly as well without any surprises. I would recommend them to anyone.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Lara

My Review of Pape Subaru:
I don't buy cars very often, so I worry about it alot. From the minute we walked in, however, David Lara was dealing with us in a useful, factual way with a minimum of BS. Everyone at the place was friendly and responsive and I definitely would go back again when I finally get around to buying another new car. There are no pap at Pape.

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